Head of People Services & Asia Payroll GBS

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

About the Role

We are looking for an experienced Regional HR & Payroll Leader to join our Global HR Operations Payroll and Systems team. This role is responsible for leading a team that delivers highquality customer-focused HR support to employees around the world while managing payroll services for countries using Workday through existing outsourced partnerships.

You will oversee HR lifecycle eventsincluding performance management cycles employee engagement surveys annual review processesas well as key HR communications and Workday compliance. You will build strong partnerships with HR Business Partners Country HR teams and Centres of Excellence.

If operational excellence service delivery and process improvement excite you this role is the perfect opportunity to make a strong impact.

Key Responsibilities

People Leadership

• Coach mentor and lead the global HR Operations team.

• Drive a culture of operational excellence and customer-focused service.

HR Operations & HR Lifecycle

• Manage HR lifecycle events including Performance Management Staff Surveys and Annual Review cycles.

• Oversee HR communications and maintain the global HR portal and knowledge documentation.

• Provide support for complex HR inquiries.

Payroll Leadership

• Ensure employees are paid accurately and on time for each pay cycle.

• Manage payroll operations across Asia and EMEA in partnership with external vendors.

• Support payroll-related inquiries and ensure compliance.

Process Ownership & Improvements

• Serve as the HR and Payroll Subject Matter Expert for key processes and projects.

• Lead continuous improvement initiatives including HR system enhancements (e.g. ServiceNow).

• Maintain global HR policies and support change management initiatives across the business.

Knowledge & Document Management

• Build and maintain HR Knowledge Base articles in ServiceNow.

• Manage HR portal content and documentation frameworks.

• Support the establishment of knowledge frameworks for future AI agent integration.

What Youll Bring

Technical & Professional Skills

• Strong team leadership with the ability to inspire and develop others.

• Proven capability managing end-to-end tasks and diagnosing customer needs.

• High proficiency in Microsoft Office (Word Excel PowerPoint).

• Comfortable engaging with senior executives and providing guidance on HR processes.

Experience & Knowledge

• Experience in HR Operations HR Shared Services or Payroll.

• Strong understanding of HR systems processes and payroll operations.

• Familiarity with generating HR reports dashboards and analysing workforce data is an advantage.

• Working knowledge of Workday and ServiceNow is beneficial.

Qualifications

• Tertiary qualification in Human Resources Business or related field (desired but not essential).

Personal Attributes

• High levels of integrity professionalism and reliability.

• Strong relationship-building skills and the ability to collaborate at all levels.

• Excellent organisational and time management skills.

• Customer-focused results-driven and adaptable to changing business needs.

• Detail-oriented with strong quality standards.

• Passionate about improving culture and driving organisational effectiveness.

• Demonstrates leadership through role modelling and alignment to company values.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

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