Regional Lead, Commercial Process

Get to Know the Team

The Sales Operations team partners with Commercial and Product to design sales processes across Southeast Asia.

We build scalable commercial infrastructure combining process excellence data insights and AI-powered sales tools to ensure smarter selling improve predictability and accelerate revenue growth.

Get to Know the Role

As the Commercial Sales Process Lead you will lead the design governance and optimization of the regional lead-to-cash process across commercial products.

Reporting to the Head of Sales Operations you will shape how our sales organization operates at scale. You will integrate AI-driven sales tools CRM systems automation and analytics into everyday workflows to enhance productivity and decision-making.

You will be the bridge between commercial strategy and technology enablement ensuring that our sales processes are scalable and future-ready.

You will be based fully on site in Jakarta.

The Critical Tasks You Will Perform

• Oversee and improve the end-to-end commercial lead-to-cash process across markets and products
• Improve adoption of AI-powered sales tools to enhance pipeline visibility lead prioritization forecasting accuracy and sales productivity
• Partner with Sales Marketing Finance Product and Tech teams to embed automation and experienced workflows into the commercial process
• Identify opportunities to use predictive analytics and AI insights to improve conversion rates sales velocity and revenue realization
• Design and implement governance frameworks SOPs and guides to standardize commercial best practices
• Translate commercial strategy into structured workflows supported by CRM and AI-enabled systems
• Lead projects to remove friction in the sales cycle and improve operational efficiency
• Facilitate partner workshops to agree on process design prioritization and technology roadmap
• Be a central contact for sales process and sales tools transformation initiatives
• Provide leadership visibility on commercial performance metrics and process optimization opportunities
• Focused on commercial process and sales technology excellence

Qualifications :

What Essential Skills You Will Need

• 5 years of experience in Sales Operations Commercial Operations Revenue Operations or related roles
• Experience with commercial excellence metrics (pipeline management conversion rates quota attainment forecasting revenue tracking)
• Demonstrated senior partners and lead agreement
• With the ability to translate insights into action
• Experience working with CRM systems (e.g. Salesforce) and sales tools
• Excellent project management
• Experience leading regional or multi-market projects
• Experience in digital advertising marketplace or technology-driven businesses
• Salesforce or CRM certifications

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time