Consulting Manager ServiceNow Architecture

We are seeking a Consulting Manager to lead our ServiceNow Architecture capability combining strategic platform leadership innovation ownership and people management.

This is a senior visible role with influence across delivery pre-sales alliances and innovation initiatives. You will shape how we design govern and evolve ServiceNow solutions including AI-powered use cases platform roadmaps and future capabilities.

This role is ideal for:

• A Senior ServiceNow Architect ready to move into strategy and practice leadership or
• A strong Enterprise / Solution Architect with ServiceNow exposure who wants to lead platform evolution and innovation at scale.

Youll manage a group of architects and senior consultants (organized under team leads) ensuring the right architecture capacity and skills are available to meet project and customer demandwhile raising standards creating reusable assets and mentoring future leaders.

Key Responsibilities

& Architecture Strategy

• Define and evolve the ServiceNow architecture strategy aligned with Inetums broader enterprise platform vision
• Establish architectural principles that support scalability upgradeability security and AI-readiness
• Translate ServiceNow roadmap into practical client and delivery strategies
• Act as a trusted advisor to senior clients on platform roadmap modernization and long-term value realization

& AI Leadership

• Lead architectural thinking around AI-driven ServiceNow solutions
• Identify and incubate innovative use cases accelerators and reference architectures
• Collaborate with ServiceNow alliance teams to stay ahead of product innovation and emerging capabilities
• Champion experimentation proof-of-concepts and reusable assets that differentiate Inetum in the market
• Embed innovation into delivery not as an add-on but as a standard way of working

& Scale the Architecture Capability

• Lead and coach architects and senior consultants through team leads fostering a high-performance collaborative culture.
• Build a strong architecture community: mentorship knowledge-sharing and consistent ways of working across projects.
• Define skills certification and progression paths for architects including AI and advanced platform capabilities

Standards Quality & Governance

• Lead or contribute to solution reviews for complex engagements ensuring quality and consistency across modules and teams.
• Drive reusable accelerators reference architectures and delivery playbooks to improve repeatability and speed.

Capacity Utilization & Skills Planning

• Maintain a clear view of architecture capacity skills and demandensuring the right people are aligned to the right work at the right time.
• Partner with delivery leadership and pre-sales to forecast needs and plan hiring/upskilling accordingly.
• Monitor utilization and operational discipline (where applicable) balancing delivery coaching and innovation.

Requirements

• Proven experience leading senior consulting / technical teams
• Strong understanding of the ServiceNow platform and the IT service delivery lifecycle (or strong enterprise architecture background with ServiceNow exposure).
• Demonstrated capability in skills management enablement and capability building.
• Track record in hiring onboarding mentoring and growing senior technical talent.
• Excellent stakeholder managementable to influence across delivery sales and executive client audiences.

Preferred Qualifications

• ServiceNow certifications (CSA CIS Implementation Specialist).
• Experience in global/distributed delivery or multi-country governance models.
• Familiarity with agile delivery and professional services automation tooling

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

Remote Work :

No

Employment Type :

Full-time