UX Design Strategist

Workflow Design Studio Service Designer/UX Design Strategist

Solution Consulting(pre-sales)

Location: Tokyo (Japan)

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers Developers and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centred approach to innovation the Studio draws from the diverse skill sets of each member to integrate the needs of people the possibilities of technology and the requirements for business success. 

The Role

Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment and are a self-motivated partner leader and hands on maker. You enjoy a highly collaborative team environment working across a variety of industries and can synthesizing diverse perspectives.

Youll leverage ServiceNows Now AI Platform to co-create transformative solutions with enterprise clients.

What you get to do in this role:

• Work with sales teams and clients to position our services and identify business problems our team can help solve using our proven design-led methodology
• Plan facilitate and co-deliver design thinking led workshops with customers (participants range from end users to C-level) and delivery partners
• Prepare lead end to end engagements organising clients team members with structured plans
• Articulate and logically communicate concepts with technical and non-technical audiences
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience enhance and refine through validation of design concepts.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize collaborate to create engagement stories and artefacts to share with the wider community and product teams.
• Share the engagement stories to drive awareness and demand
• Present at executive briefings and marketing events
• Thought lead continually improve our methods and processes
• Stay current with ServiceNow product developments complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Qualifications :

In order to be successful in this role we need someone who has:

• 5 years of experience working as part of a sales/consulting organization preferably working with enterprise software products
• 5 years of Service Design experience with the ability to envision and inspire holistic customer-centric AI-enabled solutions
• Self-starter able to create and foster relationships with key stakeholders and co-workers
• Currently living in Japan and are fluent in business-level Japanese
• Comfort and ease in customer-facing meetings (pitching and planning sessions)
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes
• Experience in conceptualization design strategy UX and direction of solution prototypes

• Experience designing AI-powered workflows including how AI agents automation and data services augment human roles.
• Strong capability to design across service layers: customer journeys business processes organizational systems and enabling technologies.
• Familiarity with AI-powered design and collaboration tools (e.g. Figma Miro Adobe XD or similar).
• Proficiency with modern design and collaboration tools including Figma (e.g. Figma Make) Miro (Miro Assist) Adobe Creative Suite and experience with AI-powered design assistants (Claude ChatGPT Midjourney or similar)

• Solid project management skills and collaborates well with diverse disciplines in a dynamic environment
• Strong storytelling and communication design skills

Nice to haves:

• Understanding of enterprise AI platforms (ServiceNow Microsoft Salesforce or similar) their AI capabilities and how they shape workflow transformation
• Familiarity with governance compliance and responsible AI practices
• Understanding of accessibility standards (WCAG 2.2) and inclusive design principles
• Experience working on consumer digital products
• Product/business strategy
• Hands on experience with mobile web application conversational and responsive web UX/UI design

Relevant Mindset

• Confident collaborative and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes
• An endless supply of passion and curiosity
• Willingness to travel up to 40% of the year to on-site customer engagements (depending on demand)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time