Fraud Client Services Representative Bilingual Spanish

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls chats or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy using logic multi-tasking toggling between systems and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions resolving problems performing account maintenance and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
Must be speak Spanish fluently and pass a Bilingual Spanish assessment
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review exception handling or further analysis
Reads frequent updates and learning materials often while on the call and implements into conversations with speed and accuracy
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls

Skills:

Must be fluent in Spanish and English
Conflict Management
Customer and Client Focus
Decision Making
Fraud Management
Oral Communications
Active Listening
Attention to Detail
Data Collection and Entry
Issue Management
Problem Solving
Adaptability
Collaboration
Critical Thinking
Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)

Hours Per Week:

Required Experience:

Unclear Seniority

Job Description:At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.Being a Great Place to Work is core...

Job Description:

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Responsibilities:

Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
Must be speak Spanish fluently and pass a Bilingual Spanish assessment
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review exception handling or further analysis
Reads frequent updates and learning materials often while on the call and implements into conversations with speed and accuracy
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls

Skills: