Customer Service Shift Lead
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a dedicated and professional Customer Service Representative to join our Dominos Pizza franchise team in Lincoln United this role you will start as a customer service representative focused on taking orders and assisting customers while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.
Core Customer Service Responsibilities:
- Take customer orders accurately via phone online platforms and in-person ensuring all special requests and preferences are captured correctly
- Assist customers with menu selections pricing promotions and delivery options in a friendly and knowledgeable manner
- Process payments and handle cash transactions with accuracy and integrity
- Respond to customer inquiries and resolve complaints promptly and professionally finding solutions that satisfy customers and maintain brand reputation
- Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
- Maintain accurate records of customer orders special requests and interactions
- Ensure compliance with company standards food safety protocols and quality assurance measures
Shift Leadership Development Responsibilities:
- Learn shift operations and team dynamics by shadowing experienced shift leads
- Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies procedures and operational standards
- Assist in training new team members on order-taking protocols customer service procedures POS system usage and company standards
- Develop skills in monitoring team performance order accuracy and customer satisfaction under guidance
- Learn shift scheduling staffing coordination and resource allocation to support operational efficiency during peak and off-peak hours
- Communicate shift observations order metrics and performance feedback to management as directed
Qualifications :
- Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
- Excellent problem-solving and conflict resolution abilities
- Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail
- Strong organizational and time management skills
- Ability to work flexible schedules including evenings weekends and holidays as required
- Patience empathy and a customer-focused mindset
- Leadership potential with the ability to motivate and inspire team members
- Proficiency with point-of-sale (POS) systems and other customer service software or willingness to learn these tools on the job
- Willingness to learn shift operations team dynamics and supervisory skills through hands-on experience and mentorship
- Openness to developing training and coaching abilities as you progress into shift lead responsibilities
- Preferred: Customer service experience in a fast-paced environment or willingness to learn in this type of setting
- Preferred: Supervisory or shift lead experience or eagerness to develop these skills
- Preferred: Familiarity with customer service best practices and industry standards or commitment to learning them
- Preferred: Experience with scheduling software and performance management tools or willingness to become proficient through training
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
