AML Specialty Operations Operations Lead

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site region or product line within the banks internal operations. Key responsibilities include identifying analyzing and resolving complex problems ensuring compliance with policies and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Responsibilities:

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management reporting and forecasting for operations areas managed as well as compensation decisioning talent planning and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws Rules and Regulations
• Workforce Analytics

Line of Business Job Description

Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh remediation globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records.

Manages diverse administrative functions for a very large complex organization and business units. Functions managed may include personnel processes audit/compliance premises support and coordination of certain projects service quality process improvement business continuity HR requests or communications. Consultations with senior management to define and manage projects that encompass and impact many associates may be required. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies programs and procedures and development / execution of Operational Strategy and KYC (Know Your Customer)/CDD (Customer Due Diligence)/ AML (Anti-Money Laundering) standards. Liaison to key business partners and stakeholders agenda development coordination and distribution for meetings annual routine planning and calendar management/publications and management of executive presentations and strategic messaging. Lead governance routines including preparation of related materials; create and maintain records management procedures playbooks and user guides.

REQUIRED SKILLS AND EXPERIENCE:

• 3-5 years of experience in business support and risk management in a complex organization supporting senior leaders.
• Excellent Microsoft Office skills specifically PowerPoint and Word SharePoint Visio
  • Strong analytical critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product
• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners
• Excellent written / verbal communication skills and executive presence
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Self-starter high energy and detail oriented; ability to work with minimal supervision.
• Strong problem solving conceptual thinking attention to detail and sense of urgency.
• Experience building relationships communicating effectively and influencing others
• Proven ability to simultaneously manage a variety of business functions adapt to changing business needs and multi-task/ prioritize in a fast-paced environment.

Desired Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Interpret Relevant Laws Rules and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Prioritization
• Result Orientation
• Written Communications/CAMS Certification a plus
• Basic understanding of and/or experience in financial service industry

Shift:

Hours Per Week: