Senior People Operations Specialist

Available Locations: Bangalore

What youll do

Cloudflare is undergoing an accelerated global payroll transformation. We are looking for a technical detail-oriented operational minded and highly motivated Senior Operations Project Specialist to join our People Ops team as a dedicated project this role you arent just doing HR you will be a driving force behind the successful rollout of a global payroll system (Workday to ADP) across our APJC region. You will be our local expert on the ground ensuring that every piece of data is accurate validated and ready to launch.

Following the successful implementation you will transition into a core Senior People Operations Specialist serving as the regional subject matter expert and an advocate for the employee experience.

Key Responsibilities

• Manage Concurrent Rollouts: Lead the People Operations workstreams in APJC for 23 countries at once moving them through the project lifecycle from initial employee data gathering to post-implementation.
• Data Integrity & Technical Execution: Execute high-volume data cleansing and perform rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will perform detailed audits between Workday and ADP to guarantee records match during Post/Go-Live and Hypercare.
• UAT & Standardisation: Develop user scenarios and perform testing to ensure system tasks trigger as expected and reflect real-world daily operations. Replace manual one-off tasks with a streamlined global approach. Youll help design a global HR framework to bring consistency to each countrys operations and play a key role in spotting where local laws or customs need a specialized touch ensuring our global system stays compliant and relevant to every local team.

• SOP & Training: create and maintain post-implementation Standard Operating Procedures (SOPs) for each country and train the local People Ops Specialist.

• Be a subject-matter expert for employee inquiries: Provide timely high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams resolving issues efficiently with empathy and accuracy.
• Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll Benefits and Legal to address and resolve complex issues efficiently and effectively.

What Were Looking For

• Regional expertise: You understand the APAC regions needs and have experience as an HR specialist handling regional requirements not just for payroll but for compliance onboarding offboarding and full employee lifecycle.
• Experience: 5 years in People Operations or HR Admin with a proven track record of supporting large-scale system rollouts (Workday ADP or similar).
• Payroll Knowledge: Deep understanding of the HR-to-Payroll pipeline and the technical nuances of the employee lifecycle across different geographies. You have a proven ability to identify data mismatches and defects before they impact payroll.
• Adaptable & Project-Minded: Experience managing multiple projects with competing deadlines. You know how to raise your hand early when a project timeline or data point is at risk.
• Communication: Excellent verbal and written communication skills with the ability to lead workshops and translate technical system requirements for non-technical local experts.

Systems Proficiency: High proficiency in Workday specifically in creating/validating reports and understanding how data flows from Workday to third-party payroll providers. Experience with ADP Celergo integrations is a significant plus.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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