Vice President, Operations North America
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Leads end-to-end regional operations (Supply Chain Sales Operations Deployment and Support) to deliver reliable service scalable growth and disciplined cost performance. Translates regional strategy into executable operational plans that enhance customer experience optimize total cost of operations (TCO) and improve working capital. As a senior regional leader builds a high-performance data-driven culture aligned to company values and continuous improvement principles.
Responsibilities:
- Operational Performance & Service Excellence
- Owns end-to-end service delivery across the region ensuring predictable high-quality execution for customers.
- Deliver installation deployment and support services on time in full and within budget.
- Meet or exceed SLA and SOW commitments across all customer programs.
- Drive service reliability responsiveness and customer experience improvements via standardized operating rhythms.
- Establish clear service dashboards to enable real-time performance visibility and corrective action.
- Financial Discipline & Cost Optimization
- Ensures regional operations deliver against revenue margin and working capital targets.
- Deliver regional operational performance in line with annual operating plan (AOP) KPIs and budget.
- Optimize total cost of operations (TCO) through productivity improvements supplier leverage and process redesign.
- Improve inventory management and working capital through effective Sales & Operations Planning (S&OP).
- Partner with Finance to increase automation and reduce cost-to-serve.
- Scalable Process & Supply Chain Excellence
- Builds best-in-class scalable operational systems and supply chain partnerships.
- Partner with Strategic Sourcing to strengthen third-party provider performance while reducing cost.
- Embed Lean / Six Sigma disciplines to eliminate waste and improve cycle times.
- Standardize and mature S&OP processes to align demand forecasting supply planning and financial outcomes.
- Drive system and workflow improvements in partnership with IT/BTS to enhance operational efficiency.
- Regional Leadership & Capability Development
- Builds a high-performance operations organization aligned to company values and long-term growth.
- Lead and develop a high-performing regional operations team across supply chain sales ops deployment and support.
- Partner with People & Culture to drive engagement succession planning and talent development.
- Implement performance management frameworks IDPs and capability uplift plans.
- Foster a culture of accountability collaboration and continuous improvement.
Capabilities:
- Strong leadership skills
- Change management and process efficiency effectiveness
- Strong organisational presence leading teams to achieve performance targets and operational goals.
- Results management via data-driven dashboards and key performance indicators (KPIs)
- Collaborative relationship builder across local and international boundaries
- Commercially savvy with a strong understanding of profit and loss (P&L) and working capital drivers
Qualifications:
- 15 years of experience in Supply Chain Operations Manufacturing and Commercial & Technical Support services.
- Bachelors degree in Supply Chain Management Commerce or equivalent (Masters preferred).
- Strong understanding of supply chains & Support best practice within North America with a focus on delivering high-quality products/services to market.
- Proven experience in deploying product (software and hardware) solutions and technical services to a demanding customer group including both corporate and franchisee operations.
- Evidence of applying change management techniques and business improvement processes to enhance operational efficiency and reduce costs.
- Executive leadership experience with knowledge of ERP systems and process automation for supply chain sales operations deployment and technical support services
$200000 - $250000 a year
Full Salary Range: $200000/year (minimum) $225000/year (midpoint) $250000/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
