IT Infrastructure Support Engineer

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Apogee Global RMS is seeking a hands-on versatile IT Infrastructure Support Engineer who can provide end-user support manage systems and maintain network infrastructure. This role combines IT support systems administration and network operationsperfect for someone who enjoys solving problems keeping systems running smoothly and owning IT operations end-to-end.

Key Responsibilities:

IT Support & Helpdesk

Provide Tier 12 technical support for desktops laptops printers and mobile devices
Troubleshoot hardware software OS and application issues
Set up configure and maintain user accounts email and access permissions
Respond to tickets document issues and ensure timely resolution
Support onboarding/offboarding of employees (devices accounts access)

Systems Administration

Install configure and maintain Windows/Linux servers and workstations
Manage Active Directory user/group policies and permissions
Monitor system performance backups patches and updates
Maintain virtualization environments (VMware/Hyper-V or similar)
Ensure security best practices antivirus patching and access controls
Document systems procedures and configurations

Network Administration

Configure and maintain LAN/WAN switches routers firewalls and Wi-Fi
Monitor network performance uptime and security
Troubleshoot network connectivity and performance issues
Manage VPNs DNS DHCP and basic firewall rules
Assist with network upgrades expansions and improvements

Requirements

3 years experience in IT support systems administration or network administration (or similar)
Strong knowledge of: Windows (and/or Linux) environments ; Active Directory user management and permissions and Networking fundamentals (TCP/IP DNS DHCP VLANs VPNs).
Experience troubleshooting hardware software and network issues
Familiarity with virtualization backups and basic security practices
Strong problem-solving and communication skills
Ability to work independently and manage multiple priorities

Nice-to-Have Skills:

Certifications such as CompTIA A Network Security Microsoft or Cisco
Experience with cloud platforms (Azure AWS Google Cloud)
Experience with ticketing systems and IT documentation
Scripting/automation (PowerShell Bash etc.)
Experience in a growing or fast-paced IT environment

For applications and inquiries please email our Talent Team at :

Required Experience:

DescriptionApogee Global RMS is seeking a hands-on versatile IT Infrastructure Support Engineer who can provide end-user support manage systems and maintain network infrastructure. This role combines IT support systems administration and network operationsperfect for someone who enjoys solving probl...