Senior Application Support Engineer, Managed Services
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.
But enough about us. Lets talk about you.
As a Managed Services Support Lead you will be an important part of a growing global team of talented Application and Infrastructure engineering professionals. You will be able to test your troubleshooting and analysis skills by mentoring a variety of engineers in solving complex and high priority issues for clients. You will also have a unique opportunity to become integrally involved with a variety of different code bases across an array of clients from varying industries and leading internal projects.
What youll do:
- Analyzeerror logs andreview inherited code todeterminethe root cause of issues reported by the client.
- Utilize systems likeJira Service Deskand Microsoft Teams to communicate directly with clients or team membersregardingfindings and recommendations.
- Work directly with the client on system enhancements and bug fixes on a per-ticket basis.
- Educate yourself on a variety of different clients their industries and theircodebases to offer solutionsinthe moment andforward-thinking recommendations.
- Learn and develop your experience withtools technologiesand platformslike SitecoreCoveoSolrContenful Order Cloud Azure Cloud AWSJSSand a variety of custom solutions.
- Participate in a weekly on-call rotation with all other team members.
Who you are:
- A collaborative individual who is not afraid towork directly with team members or leaders in pursuitof high-quality solutions.
- A drivenself-starterinterested in expanding their knowledge baseand will makegood useof learning materials during downtime.
- A friendly and communicativepartner for our clients whounderstandsthatnot all clients are as technically oriented as yourself.
- An analytical engineer whodoes not shy away from difficult problems and prides themselves infully understanding the situation faced before providing a recommended solution.
What you bring:
- Minimum6years of and C#.
- Minimum3yearsof experience withAzure DevOps GitHub or othercode repository tools.
- Minimum3yearsof experience with MVCdevelopment patterns.
- Experience with Sitecoreor CMSis a plus.
- Experience with Azure Cloud and/or AWSis a plus.
- Experience with inherited codebases is a plus.
- Experience with JavaScript and other Front-End technologies is a plus.
The above description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Senior IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
Horizontal Digital is an experience-forward consultancy that builds exceptional website, mobile, ecommerce and portal experiences that meet customers with the right message, at the right moment. We deliver on this promise by fusing every digital touchpoint with customer data from sale ... View more
