Consultant – L1 Support

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Consultant L1 Support
In this role you would be part of the Research L1 Support team. ADS is an application support team which helps in resolving or escalating Research user issues related to Methode application. It is an L1 support project providing 24*6 coverage to Research users across the globe. ADS team helps in resolving users queries related to Methode usage and triage the issues to the relevant teams if addition to providing technical support it acts as a bridge between the research users and IT by understanding the problem faced by the users and escalating it to the IT team. It also closely works with level 2 support team and Dev team in identifying any problem related to Methode and identifying the work around.
Responsibilities
Fix problems on the fly (if those can be fixed by Support team)
Educated the user of the tool features
Escalate to L2 Teams for resolution
Re-route analyst team to Content Migration team if that is content transfer related matter
Log defects and product enhancements to Dev team using JIRA & QC tools

Qualifications we seek in you!
Minimum Qualifications
BE/B Tech/MCA
Excellent written and verbal communication skills

Preferred Qualifications/ Skills
Technical Troubleshooting skills
Intermediate Excel hands-on experience.
Application UAT testing
Good communications skills
Good documentation skills
XML/HTML
AGILE
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.