Customer Service Associate

North American Specialty Laminations

Job Location:

Osseo, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

NASL is seeking a Customer Care Representative who is proactive and service oriented. This role is responsible for managing customer interactions processing orders and coordinating with internal teams to ensure a smooth and timely delivery of custom products. The ideal candidate has strong communication skills and a solid understanding of materials and production workflows as well as the ability to work as a liaison between internal and external customers.

Responsibilities:

Ensure accurate and timely customer purchase orders entry.
Receive and address customer inquiries and/or concerns in a pleasant manner.
Assist Regional Account Managers in creating and providing quotes per company standards and customer requests in an efficient and timely manner.
Proactively communicate status of customer orders.
Maintain organized and up-to-date customer files.
Gather information and develop reports for internal and/or external use.
Utilize technology to increase efficiencies.
May perform other duties as assigned.

Requirements

Education Skills & Experience

High School Degree or equivalent.
Experience working under moderate supervision.
Strong interpersonal communication skills both written and verbal.
Willingness to learn and accommodate changes in all processes.
Proficiency in MS Office (Excel Word PowerPoint) and familiarity with CRM software or ERP systems (e.g. SAP Salesforce) a plus. Must be able to successfully learn to work in Excel.
Ability to manage multiple projects simultaneously.
Strong communication skills attention to detail and the ability to multitask in a fast-paced environment.
Ability to uphold company Core Values of Integrity Solutions Service and Quality as part of the NASL Team.

Required Experience:

Full-timeDescriptionNASL is seeking a Customer Care Representative who is proactive and service oriented. This role is responsible for managing customer interactions processing orders and coordinating with internal teams to ensure a smooth and timely delivery of custom products. The ideal candidate ...