Remote Support Coordinator
Share
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Remote Support Coordinator
Classification:Non-Exempt
Reports To:Program Director
Department:Program Operations Remote Support
Summary / Objective
The Remote Support Coordinatoris responsible forthe daily coordination and oversight of Remote Support services ensuring individuals receiving services are safe supported and connected through effective use of remote technology systems.
This role supervises Remote Support staff and ensures compliance with Ohio Department of Developmental Disabilities (DODD) rules LADD policies and documentation requirements. TheCoordinatoroversees technology implementation monitoring quality assurance and collaboration with internal teams and vendors to ensure remote systems function effectively and align witheach individualsISP.
This positionensures operational oversight accountability and coordination of remote support systems.
Essential Functions
Service & Regulatory Oversight
Ensure compliance with applicable Ohio DODD Administrative Code and Revised Code related to Remote Support services.
Maintain detailed knowledge of LADD policies and ensure consistent implementation.
Represent LADD in the Individual Service Plan (ISP) process and ensure Remote Support services align with assessed needs.
Submit ISP revisions as needed when remote service delivery requires modification.
Review and approve service documentation to ensure accuracy billing compliance and regulatory standards.
Monitor major unusual incidents (MUIs) unusual incidents and medicationerrors asrelated to Remote Support ensuring proper reporting and follow-up.
Ensurehealth safety and rights of persons served are upheld at all times.
Remote Technology Coordination & Quality Assurance
Collaboratewith Tech Support Specialistand Program Managerondeployment implementation and coordination of remote technology systems (cameras sensors dashboards apps monitoring platforms).
Conduct routine quality assurance checks of remote systems including battery life connectivity sensor activity and dashboard functionality.
Ensure monitoring systems areoperationaland that outages gaps in service or system failures are addressed promptly.
Serve asliaisonbetween Remote Support staff Intake assessment staff Facilities and designated IT/vendor partners to ensure technology aligns with assessed needs.
Communicatetimelywith ProgramManagerand relevant departmentsregardingtechnology issuesimpactingservice delivery.
Collaborate with vendors to resolve operational issues escalating technical troubleshooting asappropriate.
Track and report remote support system performance metrics and departmental goals.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
LADD empowers adults with developmental disabilities to live, work and connect in the Greater Cincinnati region.
