Junior Wireless Support engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Job Description
As aCisco Junior Support engineer you will will support essential network administration activities including monitoring performance troubleshooting basic connectivity issues and maintaining accurate documentation of network changes and incidents. While carrying out these responsibilities they will also have the opportunity to learn from senior team members expand their technical skills and grow their career in network operations and IT infrastructure. This role is ideal for candidates with basic knowledge ofCisco Wireless or LAN Switching who want to develop their skills in a real-world support environment.
Your Role
- Providetechnical supportfor network connectivity and performance issues involving Cisco devices.
- Assist customers by troubleshooting basic incidents ensuring clear and service-oriented communication.
- Monitor network status and escalate issues when necessary.
- Document activities troubleshooting steps and solutions.
- Collaborate with internal teams to ensure an excellent customer experience.
Your Profile
- 12 years of experiencein technical support help desk NOC or customer support roles (customer service experience is also valid).
- Strong knowledge of Cisco networking technologies (Wireless or LAN Switching).
- Understanding of general networking concepts and connectivity fundamentals.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent communication skills and customer orientation.
- English level B2 or higher(required).
#LI-Hybrid
#LI-NO1
Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem.
Required Experience:
Junior IC
Key Skills
- Cisco ISE
- Network Engineering
- LAN
- Computer Networking
- WAN
- Zigbee
- Technology Management
- 5G
- 3G
- MPLS
- Network Architecture
- 4G/LTE
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
