Motor Vehicle Customer Service Representative 2 (12-5214)

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

The Division of Motor Vehicles (DMV) is looking for a motivated organized innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR2). We are looking for an applicant who thrives in a fast paced environment to be a part of the DMV public service team examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR 2 you will enteract directly with the public often times explaining policies statutes and reglations as well as administer road examinations for non-commercial commerical and motorcycle licenses.

Our Organization Mission and Culture

The Division of Motor Vehicles is committed to providing faster friendlier exceptional customer service and being more accessible than ever before. The core values that shape our culture are:

• ABILITY We improve the lives of Alaskans through accurately and efficiently permitting licensing and reinstating drivers titling assets and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

• CUSTOMER FOCUSED--We navigate the path to yes by engaging with an empathetic mindset adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

• PASSIONATE PEOPLE-We have a positive attitude the ability to learn and grow are self-motivated service oriented inquisitive observant and demonstrate accountability and teamwork.

• EXPERTISE -Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

• CHAMPIONS OF CHANGE--We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

This position opens the door for many opportunities for career advancement within DMV such as an MVCSR 3 who works as a lead alongside the management team or even a MVOM1 where you join the management team.

The Working Environment You Can Expect

The position is located at the Juneau DMV 2760 Sherwood Lane Suite B. The MVCSR 2 will be assigned to a work station in the public service lobby and will typically roate weekly between processing customers in the lobby and administering road exams based on business needs . The hours are 08:30 - 5:00 Monday through Friday with possible overtime opportunities.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic/Mathematical Reasoning: Performs computations such as addition subtraction multiplication and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers software applications databases and automated systems to accomplish work.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Six months of experience licensing titling and registering motor vehicles maintaining driver records collecting motor vehicle registration taxes and processing license actions required by traffic laws financial responsibility and mandatory insurance laws and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles which included riding with trainees during practice in common traffic situations.
OR
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing accounting or cash handling tasks.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Possession of a valid Alaska non-commercial driver license is required.

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

EDUCATION
If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to
For applicant password assistance please visit: Information

Joshua Martinez

Office Manager

Phone: