Technology Field Support Tech (Gen)

Lenexa, KS - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Technology Field Support Tech (Gen)
Duration: 6months
Location: LenexaKansas-66219
Work Schedule : (8-5 M-F with a one hour lunch).

The Client is seeking a motivated and service-oriented IT - Technology Field Support Tech to join our onsite team in Lenexa KS. As a Freelance IT Support Specialist I you will provide essential technical support to end-users manage inventory and assist with basic troubleshooting for both Mac and PC environments. You will play a key role in ensuring smooth technology operations for our staff while maintaining high standards of customer service.

Technical Proficiency:

Display basic knowledge of PC and Mac troubleshooting Active Directory SCCM and JAMF.
Deliver excellent customer support in-person over the phone and in writing
Manage user expectations and de-escalate stressful situations professionally.

Ticket Management:

Utilize ServiceNow for ticket updates assignments closures sorting and filtering.
Prioritize and manage your ticket queue effectively.

Troubleshooting:

Provide Tier1 support for connectivity issues peripherals hardware/software break/fix scenarios.
Handle password resets and multifactor authentication setup/reset.

Escalation:

Triage and escalate complex issues appropriately via Slack channels phone or ServiceNow to the correct teams or team members.

Inventory & Asset Management:

Perform basic asset inventory tasks including scanning hardware into inventory arranging warranty repairs/replacements imaging new machines (PC/Mac) cleaning/maintaining stock rooms and conducting physical asset counts.

Shipping & Receiving:

Manage the shipping and receiving of hardware for new hires and break/fix replacements.

Process Documentation:

Create clear process documentation as needed to support IT operations

Qualifications:

Basic familiarity with PC/Mac troubleshooting; Active Directory; SCCM; JAMF preferred.
Experience with ServiceNow or similar ticketing systems desired.
Strong teamwork skills; ability to communicate clearly with users of varying technical backgrounds.
Must be detail-oriented and organized in handling inventory and documentation tasks

Title: Technology Field Support Tech (Gen) Duration: 6months Location: LenexaKansas-66219 Work Schedule : (8-5 M-F with a one hour lunch). The Client is seeking a motivated and service-oriented IT - Technology Field Support Tech to join our onsite team in Lenexa KS. As a Freelance IT Support Speci...