Course Operations Administrator
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Outline
Job Role:Course Operations Administrator
Location:Hybrid - Leicester
Salary: Competitive (DoE)
Contract Type:Permanent Part-Time - 30 Hours 4 Days Per Week
What We CanOffer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles) Additional Holiday Purchase Hybrid Working Performance-Related Bonus Life Assurance Vitality Private Healthcare Subsidised Gym Memberships Cycle to Work Scheme Discount Vouchers and Access to Wellbeing Resources
Why do we want you
At Mercia Group - part of Wilmington plc and a leading name in training for accountancy firms - were passionate about delivering brilliant learning experiences. Were looking for someone like you to help keep everything running smoothly and who isnt afraid to jump in when things get busy.
Please note:To complete your application you will be redirected to Wilmington plcs career site.
At Wilmington plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!
Job purpose tasks and responsibilities
- Support the smooth daytoday running and operations of our training events following established processes and requirements.
- Liaise with external suppliers dealing with queries and resolving any issues promptly and professionally.
- Take ownership of all written and verbal communication with external providers.
- Share clear and timely updates with the wider team to ensure seamless delivery.
- Act as course host representing our organisation and ensuring delegates have a positive experience.
- Maintain and update attendance records training logs and client information.
- Provide administrative support for all training formats including facetoface live online ondemand courses and conferences.
- Process invoices for venues and speakers accurately and on time.
- Contact clients to share information about our courses and support their booking journey.
- Assist with the planning onboarding and coordination of our course hosts.
Whats the Best Thing About This Role
It can get busy especially when multiple courses are running or lastminute changes crop up. Youll need to stay organised switch tasks quickly and keep calm when things happen at pace.
Essential and desirable capabilities
To be successful in this role you must have/ be:
- Extensive experience delivering highquality administrative support for courses training sessions and events.
- Confident Zoom user able to set up manage and troubleshoot virtual sessions.
- Strong English skills both in written and verbal form.
- Excellent IT capability including experience working across a range of digital and media platforms such as Zoom and Microsoft suite (in particular Outlook Excel and Teams).
- Skilled negotiator with the ability to find solutions and work collaboratively.
- Outstanding interpersonal skills with the confidence to work independently in a hybrid (office/home) environment.
To be successful in this role it would be great if you have/ are:
- Experience using Microsoft Word to produce professional documentation.
- Comfortable and confident speaking with clients by phone.
We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.
Before you go....
About us
Mercia part of Wilmington plc is a leading provider of training compliance and support services to the UK accountancy profession.
Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.
Join us and do Work That Means Something
At Wilmington plc we help global customers to do the right business in the right way - providing trusted data insights and education to navigate the Governance Risk and Compliance (GRC) landscape.
When you join us youll not only make a real difference for our customers youll also enjoy flexibility through hybrid working and benefit from a wide range of learning career and development opportunities.
Whether youre just starting out returning to work after a break or looking to take your next step youll be doing work with meaning.
Join us and make a real difference. Click on APPLY today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.
*Please note that this role may remain advertised until an offer of employment has been made.
#LI-Hybrid
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
