Senior Site Reliability Engineer

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multi-dimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Meijer Procter & Gamble and Metro.

Senior Engineer ensures that dunnhumbys cloud hosted servicesboth our internally critical and our externally visible systems have reliability and uptime appropriate to users needs and a fast rate of improvement while keeping an ever watchful eye on capacity and performance.

Key Responsibilities

• Maintain and support infrastructure services across development integration and production environments.

• Design implement and manage robust scalable and high-performance systems and infrastructure.

• Ensure the reliability availability and performance of critical services through proactive monitoring incident response and root cause analysis.

• Drive the adoption of automation CI/CD practices and infrastructure as code (IaC) to streamline operations and improve operational efficiency.

• Define and enforce Service Level Objectives (SLOs) Service Level Indicators (SLIs) and Service Level Agreements (SLAs) to monitor and improve service health.

• Lead incident management troubleshooting and postmortems to identify and address operational challenges.

• Manage scaling strategies and disaster recovery for cloud-based environments (GCP Azure).

• Drive improvements in operational tooling monitoring alerting and reporting.

• Act as a subject matter expert in observability and reliability engineering best practices and promote these practices across the organization.

• Focus on automation to improve scale and reliability.

Qualifications

• 8 years of experience in an engineering role with hands-on experience in the public cloud.

• Expertise in cloud technologies (GCP Azure) and infrastructure automation tools (Terraform Ansible etc.).

• Proficiency in containerization technologies such as Docker Kubernetes and Helm.

• Experience with monitoring and observability tools like Prometheus Grafana NewRelic or similar.

• Strong knowledge of CI/CD pipelines and related automation tools.

• Proficiency in scripting languages such as Python Bash or Go.

• Strong troubleshooting and problem-solving skills.

• Familiarity with incident management processes and tools (e.g. ServiceNow xMatters).

• Ability to learn and adapt in a fast-paced environment while producing quality code.

• Ability to work collaboratively in a cross-functional team with a wide range of experience levels.

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)