Technical Solution Lead

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

Whatyoullbe doing

In collaboration with the Product Manager you will work with line of business partners to create the client journey from evaluating communication channels targeting requirements offer constructs and fulfillment rules. You will be responsible for identifying any technical requirements needed in order to successfully deliver on all business requirements documenting and reviewing them with partners across Technology Data Science Digital Platforms and QA. You will work with Tech Leads Product Managers Developers and Solution Architects across the program to create an end-to-end Technical Solutions Roadmap for each new client journey.

You will be the key point of contact for the development teams to ensure that any component builds are compatible with each other and the overall solution design.

You will be responsible for all delivery-facing requirements monitoring the development & launch of component builds in production and integrating them into the overall end-to-end addition you will be the owner of all client journey builds managing the journey creation tactic implementation and data integration leveraging platforms such as Adobe Journey Optimizer and Salesforce Marketing Cloud.

You will plan & execute the Business Pilot for any net new client journeys creating the test cases coordinating the recruitment and communication plan for test users and manage the launch of the Pilot build. You will work with users to collect feedback monitor test case progression and cascade any issues or feedback to the team. With the verification of a successful Pilot as well as for any optimizations for established client journeys you will act as the Journey Release Manager.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

Howyoullsucceed

• Plan and Execute Omnichannel Marketing Campaigns: You will develop and execute a digital campaign strategyutilizinglearnings from past campaign performance Digital Marketing best practices and data-driven will drive the best client experience using innovative tools and processes while meeting business and sales targets.
• Lead a Cross Functional Team: You will work closely with a cross functional team to plan design build andoptimizemarketing campaignsthrough tolaunch with great attention to detail and transparency.
• Centralize Communication: You will act as the voice of your team and will be accountable for sharing progress and status updates with partner teams and program executives. You will be responsible for communicating any upstream or downstream dependencies with stakeholders to ensure the team does not have/is not acting as a blocker for end-to-end delivery.
• Workback Schedule Planning: You will create workback schedules for all upcoming initiatives ensuring that task scheduling and resource management are efficiently planned. You will work with Scrum Masters and project managers of partner teams to integrate your timelines and develop a full end-to-end implementation plan showcasing all deliverables from journey design & ideation to activation & delivery.
• Maintain Monitor & Optimize: You will monitor all in-market client journeys and identify & escalate any issues that may impact client experience or business KPIs. You will analyze reports and dashboards to providetimelyrecommendations to improve overall performance for assigned initiatives based on pre-defined marketing KPIs including in-market optimization.
• Build Relationships: You will work closely and collaboratively withmany different stakeholders across the program such as Marketing Communications Frontline Technology Marketing Data Science Database Marketing and Digital Platforms.
• Project Planning and Execution:Develop comprehensive project plans including scope objectives timelines resources and deliverables. Coordinate project activities tasks and dependencies to ensure successful execution and delivery.
• Stakeholder Management:Engage with stakeholders to gather requirements communicate project updates and manage expectations. Collaborate with internal teams vendors and partners to ensure alignment and support for project objectives.
• Risk and Issue Management:Identify potential risks and issues that may impact project delivery and develop mitigation strategies. Proactively address challenges and obstacles to keep projects on track and within scope.
• Quality Assurance:Define and enforce quality standards for project deliverables ensuring compliance with industry best practices and regulatory requirements. Conduct quality reviews and inspections to validate the completeness and accuracy of project outputs.
• Documentation and Knowledge Management:Maintain accurate project documentation including plans schedules meeting minutes and status reports. Establish a knowledge repository for lessons learned best practices and project artifacts to facilitate future projects. Contribute to the maturation journey of our Technology Operations PMO.

Who you are

• You act like an owner. You thrive whenyoureempowered to take the lead go above and beyond and deliver results.
• Youre a self-starter. You can work towards resolving gaps and identifying opportunities without needing explicit directions.
• You embrace and champion change.Youllcontinuously evolve your thinking and the way you workin order todeliver your best.
• You put our clients first. You engage withpurposeto findthe right solutions. You go the extramile becauseitsthe right thing to do.
• Yourepassionate about people. You find meaning inrelationships andsurround yourself with a diverse network of partners.
• You build trust through respect and authenticity.
• Youredigitally savvy. Youseek outinnovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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