Customer Experience Coordinator
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Lennox National Account Services (NAS) wholly owned by Lennox International a 120 year old company and a world leader in the Heating Ventilation and Air Conditioning (HVAC) industry. NAS is a major national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100 offices throughout the continental United States and are still growing and the next 5 years we will double the number of Branch Offices and significantly increase annual order to so we need good people like you who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits:
For information regarding our impressive benefits package please visit our website at: LII Benefits. We have matching 401(k) comprehensive health and wellness perks and discounts pet insurance free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success
This role is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries. While providing outstanding customer service is the primary function the person in this position may have the opportunity to sell or promote products and services.
Duties include but are not limited to:
- Process new orders based on customer requests.
- Track open orders to ensure completeness in a prompt manner.
- Check pricing and verify availability.
- Review and troubleshoot customer problems and initiate standard action for repair replacement return or field service as guided by customer service policies.
- Use a computerized system for tracking information gathering and/or troubleshooting.
- Respond to customer inquiries as needed by referring them to published materials secondary sources or more senior staff.
What We Are Looking For
- Requires a high school diploma or an equivalent combination of education and experience. A bachelors degree or equivalent is preferred.
- Excellent written and verbal communication skills including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks stay organized and focused on details. Requires limited knowledge of the organization products and/or services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
What We Offer
Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $42000 $50000annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.
Employees in this role are also eligible for abonus in accordance with the terms of the Companys applicable plan.
Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.
Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!
Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Explore Lennox comfort and energy-efficient solutions for heating and cooling your space. Upgrade your home's HVAC system with industry-leading solutions.
