Complaints Management Reporting Sr. Associate II
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a highimpact team shaping the client experience for Global Client Onboarding and Service. The Complaints Management Reporting team provides essential support to the Global Client Onboarding and Service organization.
As part of the Complaints Management Reporting team you will build and sustain relationships with executive decision makers and business leads to set clear requirements and timelines; identify emerging trends validate insights and propose actionable solutions; and coach internal teams on data sources analytics controls waivers anomaly management and accuracy. You will manage stakeholder experience and drive results while fostering a culture of integrity respect excellence and innovation. The role also owns the development documentation and maintenance of reconciliation standard operating procedures demonstrates excellence in written and verbal communication and develops meaningful metrics and management reporting that translate data into decisive action.
Role location: Manila or Cebu; follows U.S. business hours.
Job Responsibilities:
- Establish and maintain strong relationships with key decision makers/executive contacts and business leads within all relationship types to ensureclear requirements and time frames are established
- Identify emerging trends determine their validity and propose solutions when appropriate
- Provide coaching direction and guidance to internal teams on data sources data analysiscontrols waivers anomalies and overall accuracy scores in order to ensureknowledge sharing
- Manage stakeholder experience and drive results
- Contribute to a business climate and culture that encourages integrity respect excellence and innovation
- Develop document and maintain reconciliation standard operating procedures
- Demonstrate excellence with effective written and verbal communication
- Develop appropriate metrics and management reporting
Required capabilities qualifications and skills:
- Proven ability to monitor and analyze data and translate insights into actionable recommendations
- Advanced problem-solving and analytical reasoning with sound judgment and agility
- Expertise in collating reporting and reconciling large datasets within a strong control environment
- Executive-level communication and influence; high-quality presentation skills (PowerPoint)
- Risk and compliance acumen; identify vulnerabilities and lead end-to-end mitigation of process gaps
- Strong stakeholder management across organizations and geographies; negotiate timelines and navigate difficult situations
- Proactive ownership and independence; prioritize multiple complex workstreams to deliver results
- Domain knowledge in Global Complaints Management compliance operations legal and risk
- Proficiency with Excel/Access and data platforms such as Snowflake Alteryx Tableau SharePoint and Qlik Sense
- Demonstrated change management and continuous process improvement leadership
- Strong client focus coupled with proven leadership and team-building skills
Required Experience:
Senior IC
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
