Quality of Service Specialist
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Monthly Salary:
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Job Summary
About Payoneer
Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.
Reporting to:Local Team Lead (Team lead reporting toQuality ofserviceTeam lead- HQ)
Whatyoullbe spending your time on:
- Evaluate KYC representatives ticket handling through systematic review of customer interactions documentation accuracy and adherence to regulatory requirements to ensure compliance with established standards policies and procedures
- Identifytrends patterns and recurring issues in KYC service delivery through detailed audit analysis
- Provide constructive feedback to KYC representatives and their managers based on audit findings
- Maintain audit documentation and contribute to the development of audit criteria and methodologies
Is this you
- Organized and methodic
- Great communicator and collaborator
- Comfortable providing constructive feedback to others
- Analytical thinker
- Show ownership
- Thrive in an independent set up
- Proficientin MS Office
For this roleyou also need to have:
- Solid experience in KYC
- Excellent English (spoken and written)
- Strong time management skills
- Strong teamcollaboration skills
Have you done this kind of stuff
- 1 yearin your current position
- Bein accordance withthe productivityand qualityexpectations of your team
- High Quality in your handling
Not a must but an advantage:
- Additional languages
Required Experience:
IC
Key Skills
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
