Global Network Expansion & After-Sales Operations Manager (Working Abroad)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Global Service Network Development
Develop and execute global service network expansion plans in alignment with business strategy.
Identify evaluate and onboard service partners workshops and authorized service providers in international markets.
Define and implement global standards for service facilities tools equipment and staffing.
Support contract negotiation and manage service partner performance.
Global After-Sales Operations
Establish implement and monitor after-sales processes including maintenance repair warranty roadside assistance and customer support.
Ensure global service partners comply with operational standards KPIs and SLAs.
Analyze operational performance and implement continuous improvement initiatives.
Collaborate cross-functionally with Technical Parts Quality Training and Customer Experience teams.
International Market Setup & Operations
Support service readiness and operational setup in new markets.
Provide on-site operational support coaching and process implementation.
Resolve complex operational and customer service issues in overseas markets.
Reporting & Continuous Improvement
Prepare regular performance and network development reports.
Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.
Requirements
Mandatory Requirements
Vietnamese nationality.
Bachelors degree or higher in Automotive Engineering Mechanical Engineering Business Administration or related fields.
Minimum 5 years of experience in automotive after-sales service operations or service network development.
Strong English proficiency (professional working level required).
Willingness and readiness to relocate and work overseas long-term.
Strong ability to work in multicultural international environments.
Preferred Qualifications
Experience working with global automotive OEMs.
Experience in international service network development.
Knowledge or experience in electric vehicle service operations is a strong advantage.
Benefits
Opportunity to work in a fast-growing global EV company
International career and relocation opportunities
Competitive compensation and benefits
Dynamic innovative and global working environment
Career growth with global exposure
Company Industry
IT Services and IT Consulting
Key Skills
- Field Marketing
- Marine Biology
- Anesthesia
- E-Commerce
- Asic
