Contact Center Process Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking aContact Center Process Associateto serve as the first point of contact for our customers delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries resolving concerns and providing timely effective solutions.
Key Responsibilities:
- Handle customer inquiries professionally and efficiently via phone email or chat.
- Resolve product or service-related issues by identifying the root cause and providing appropriate solutions.
- Accurately document customer interactions and transactions in the system.
- Follow established communication protocols guidelines and company policies.
- Escalate complex or unresolved issues to the appropriate internal teams.
- Provide insights and feedback to improve customer service processes.
- Stay updated on product knowledge promotions and company policies.
Qualifications
- At least1.5 years of experience in customer service preferably in thebanking industry.
- Strong English communication skills with a customer-first mindset.
- Ability to identify and resolve customer concerns effectively.
- Positive attitude and a collaborative team player.
- Willing to work onsite in McKinley West Taguig.
- Amenable to working an AU shift schedule.
- Can start immediately.
Required Experience:
IC
Key Skills
- Internship
- Coaching
- Information Technology Sales
- Administration Support
- Financial Planning
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
