Desktop Support Analyst
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Royal College of Physicians (RCP) is recruitingadesktop support analyst.
Purpose and scope of the role
As part of the IT services team the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes.
Key Responsibilities
- Deliver departmental objectives and support the wider IT strategy.
- Provide comprehensive desktop support to users including hardware troubleshooting and application patch management.
- Deliver end-to-end IT service management support across the organisation.
- Support advanced configuration system setup and IT asset management processes.
- Ensure adherence to IT policies standards and guidelines.
- Identify opportunities for improvement and actively introduce and encourage innovation.
About you
As a RCP desktop support analyst you should have a can-do optimistic attitude and have a strong working knowledge of IT service operation transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a
commitment to strive for service excellence.
You should have significant experience in a similar role be educated to A level or professional standard (e.g. ITIL Foundation CompTIA A Microsoft Certified Professional) and have excellent spoken and written English.
Please see the full job descriptionfor more information about what we expect from you in this role.
Benefits include:
Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
- 29 days annual leave plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- flexible working hours
- employee assistance programme 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team includesemployment and work-related health assessments health checks and work station assessments
- cycle to work scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform including discounts on cinema tickets and a range of high street brands
About the RCP
The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians doctors who work in hospitals with over 40000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating improving and influencing for better health and care.
We work from two main sites The Spine a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool and an iconic Grade I-listed building overlooking beautiful Regents Park in central London.
We champion an inclusive culture and welcome applications from all sections of society. We value taking care learning and being collaborative. These values underpin everything we do.
Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.
How to apply
Please submit your CVonline. If you have any queries about the application process or the role please email .
Shortlisted candidates will be invited to attend a first stage telephone interview. Candidates successful at this stage will be progressed to an in-person interview.
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation transgender status religion or belief marital status or pregnancy and maternity.
RCP is all about our people our members our staff our volunteers and leaders. We educate influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive encouraging and celebrating diverse perspectives. Thats why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
INDMED
Who we are
The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians doctors who work in hospitals with over 40000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating improving and influencing for better health and care.
The benefits
Buy
annual leave
Mental health activities
and sessions
Enhanced pension
scheme
Health cash plan and employee discounts
Our people
- Dr Mumtaz Patel
- RCP President
I am passionate about supporting our current and next generation of physicians with an aim to improve patient care for all. Our strategic mission is educating improving and influencing health care design and delivery.
- Anna Johnson
- Exams Coordinator
As a working mum the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.
- Chiraag Panchal
- Executive Director of People and Culture
Working at the RCP my team and I have undertaken significant projects and initiatives that have shaped our workplace culture and HR strategies.
- Anna Johnson
- Exams Coordinator
As a working mum the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.
- Craig Gunderson
- Internal Communications Manager
The RCP has a positive and inclusive culture. Everyones opinion is valued regardless of their role and everyone has the chance to get involved in things that are important to them.
- Cameron Carby
- IT Desktop Support Analyst
Starting as an apprentice I gained a lot of exposure to various systems and had considerable levels of responsibility. This quickly developed my skills and boosted my self-confidence allowing me to take on further projects and responsibilities.
Documents
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
The Royal College of Physicians is a British professional membership body dedicated to improving the practice of medicine, chiefly through the accreditation of physicians by examination.
