Business Planning Analyst

Are you someone who enjoys turning data into insight shaping plans that drive real business impact and collaborating with teams across an organisation Were looking for a Business Planning Analyst to join our Operational Planning this role youll help us understand future business needs build meaningful plans and empower our stakeholders to make informed decisions that support excellent customer service and financial outcomes.

What youll be doing:

• Developing and maintaining medium to longterm business plans
• Building and managing capacity models covering 8 weeks to 5 years
• Analysing complex data to generate strategic insight and improvement recommendations
• Exploring data relationships to enhance forecast accuracy and inform stakeholder decisions
• Supporting operational planning activities including coordinating workloads and engaging with stakeholders
• Maintaining high standards of data accuracy across planning finance and HR datasets
• Optimising schedules and resource plans in both short and longterm horizons
• Collaborating and building positive relationships across teams and business areas

Who were looking for:

• Strong analytical skills with experience interpreting large and complex datasets
• Advanced Excel capability with knowledge of Erlang modelling and forecasting techniques
• Experience working with contact centre technologies such as IEX CMS Genesys or Verint
• Ability to communicate complex information clearly and confidently to different audiences
• A logical methodical approach with the creativity to find solutions to operational challenges
• Strong attention to detail and accuracy when working with multiple data sources
• Understanding of customer journeys and a commitment to enhancing customer experience
• A collaborative teammate who can work effectively across functions and manage multiple priorities

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

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Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time