Head of Internal Communications

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

Head of Internal Communications

Werelooking for a strategic and inspiring Head of Internal Communications to lead our global colleague communications agenda and ensure colleagues feel informedconnectedand confident about our business and culture.

This role is central to building clarityalignmentand engagement across the organisation translating complex ideas into simple human storytelling that strengthens understandingtrustand advocacy.

What the role will own

• Lead the global internal communications strategy aligned to dunnhumbys vision brand narrative andlongtermambitions.

• Shape a clear consistent narrative about strategy priorities and transformation across all teams and Missions.

• Act as a trusted adviser to the Executive team balancing business priorities with colleague expectations.

• Oversee governance and editorial standards for internal channels ensuring clarity and a calm human tone of voice.

• Strengthen leadership visibility by shaping impactful communication moments and enablingtwowaydialogue.

• Lead global colleague events that inspireinformand reinforce strategic priorities.

• Manage communications around transformation change and sensitive issues with clarity and confidence.

• Buildastrong partnership with Tesco Group Internal Communications.

• Establish structured listening mechanisms insights feedback loops sentimenttrackingand colleague panels.

• Champion AIenabled communications to improve productivitypersonalisationand measurement.

• Manage the internal communications budget and reporting.

Key activities

• Help colleagues understand the changing world of retailAIand customer behaviour and what it means for dunnhumby.

• Strengthen the link between internal and external communications.

• Maintain a disciplined communication rhythm across Teamsemailand the internal intranet.

• Diagnose alignment gaps and intervene with clear narrative structure.

• Use dataled insights to track engagement and effectiveness and use that to influence strategy.

• Provide calm trusted communication during incidents orhighpressuremoments.

Whatwerelooking for

Experience

• Demonstrated experience leading internal communications in a global complex or fastmoving organisation.

• Ability to translate strategytransformationand technical topics into simple human communication.

• Strong editorial judgement andexpertisein writingstorytellingand message shaping.

• Experience partnering with senior executives and managing sensitive communication.

• Leadership experience including developing teams and building capability.

• Confidence working indynamic fastchanging environments.

• Exposure to AI tools digital communicationplatformsand datadriven measurement.

Leadership style

• Brings warmthconfidenceand humility.

• Advocates a peoplefirst approach that strengthens engagement and connection.

• Builds trust quickly particularly with senior leaders and teams navigating change.

• Drives clarityalignmentand momentum across diverse stakeholder groups.

• Demonstrates curiosityaccountabilityand resilience in every interaction

The challenge & opportunity

This is a pivotal role for dunnhumby requiring someone who can:

• Balance leader intent with colleague reality.

• Build trust during change.

• Influence multiple layers of communication across global Missions.

• Tailor communications for diverse cultural contexts and time zones.

• Maintain clarity and calm in highstakes environments.

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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