Remote Inbound Customer Service Representative (Voice & Email)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Join Our Team as a Remote Inbound Customer Service Representative!
We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative you will provide exceptional support to our diverse customer base assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.
Role Overview
Do you have strong English communication skills and a passion for helping customers Join our team and deliver worldclass support through voice and email channels.
Responsibilities
- Handle inbound customer inquiries via phone calls and email.
- Provide clear timely and professional solutions.
- Ensure a positive and satisfactory customer experience.
- Document interactions and follow up on cases.
Employment Conditions
- Base salary: $COP
- Connectivity allowance: $100000 COP
- Transportation allowance: per Colombian law
- Schedule: 36 hours per week
- Operating hours: 8:00 a.m. 9:00 p.m.
- Work modality: Remote (operations)
- Contract type: Indefinite term
Training
- Duration: 1 week
- Modality: On-site at Connecta 80 facility
- Nesting: 1 week with operational support
Requirements
- Education: High school diploma technical technological or professional degree.
- Minimum 6 months of call center experience.
- Must reside in Bogotá.
- English level: B2 C1 (required).
- Internet connection above 300 Mbps.
- Internet bill as proof of service.
Required Equipment:
- A laptop or desktop computer (not a Mac Surface or Chromebook) running Windows 10 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling capabilities
- Webcam (external or integrated) for video communication
Benefits
- Salary: 2.400.000 COP uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda the payment is made according to the payroll cut-offs).
- Type of contract: Open-Ended.
- Job security
- Career plan
- Spotify or Netflix membership
- Continuance bonus
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
