Manager, Customer Service NOLA (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do
The Customer Service Manager leads the Customer Service team and oversees all internal and external service activities including order management kit booking invoicing and customer contact with sales teams healthcare providers and hospitals. They are responsible for team performance development and engagement. The role includes supporting strategy creation improving customer satisfaction streamlining processes standardizing operations optimizing costs and managing relationships with local stakeholders.
Lead train coach and manage the performance of the customer service team focusing on talent development and succession planning.
Oversee kit booking and order management processes and teams.
Ensure high levels of customer satisfaction by monitoring interactions resolving complaints and improving service quality.
Develop communicate and enforce policies and procedures to meet organizational goals and ensure compliance with regulations.
Support and execute the Customer Service strategy aligned with global and regional objectives.
Streamline processes to enhance efficiency reduce costs and improve service quality.
Collaborate with other departments to align customer service with business objectives.
Report and analyze performance providing insights for strategic planning and decision-making.
What you will need
Required:
Bachelors degree in Business Engineering Supply Chain Management or a related field.
Advanced proficiency in English and Spanish (written and spoken).
Proven experience in customer-facing roles and order management processes.
Solid experience in people management including team development and performance oversight.
Experience in kit booking and direct management of a customer service team.
Preferred:
APICS accredited or professional supply chain accreditation.
Lean Six Sigma Green Belt.
Project Management certification.
Knowledge in Portuguese.
Work experience in the medical devices industry.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
