Helpdesk Technician (Advanced English) Remote Colombia
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive and service-oriented HelpDesk Technician to join our remote support this role youll assist end users of our US-based clients delivering timely technical support and ensuring a smooth professional experience. Youll work hand-in-hand with other remote and on-site consultants to maintain service excellence and ticket resolution efficiency.
Key Responsibilities
- Provide first-level technical support for hardware software and IT systems issues.
- Monitor and manage incoming tickets through the ticketing system.
- Ensure accurate documentation and timely follow-up on all support issues.
- Collaborate with on-site consultants to resolve local IT incidents.
- Deliver high-quality user-focused service with strong communication.
Qualifications :
- 2 years of HelpDesk or IT support experience preferably in a remote or multi-client environment.
- Advanced English communication skills (spoken and written).
- Strong troubleshooting abilities and customer service mindset.
- Comfortable in fast-paced environments able to handle multiple priorities.
- Proficiency with Windows and macOS is required.
- Knowledge of Windows Server is a strong plus.
Additional Information :
Work Schedule and Flexibility
- Standard hours: Monday to Friday 11:00 AM to 8:00 PM EST -> 10:00 AM - 7:00 PM COT (UTC-5)
- Occasional coverage required on holidays (rotation shared with teammates)
What We Offer
- A 100% remote opportunity with a stable and structured schedule.
- Full-time contract benefits
- Exposure to a multi-cultural team and US-based client environments.
- Opportunities to develop new skills in system administration.
To apply please attach your resume in English making sure it clearly reflects your experience level support location and english level.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
TeamWork est un acteur majeur du conseil, de l’intégration technologique et de l’innovation, implanté en Europe, en Asie et en Amérique du Nord. Au travers de ses univers, SAP Business Solutions, Data Analytics, Technology Platform et Salesforce, nous sommes reconnus par nos clients p ... View more
