Customer Engagement Specialist

Customer Engagement Specialist

Temporary Assignment - 6 Months
Schedule: Monday through Friday 8:30 a.m. to 5:30 p.m.
Work Environment: 100% Onsite
Pay Rate: Up to $22.00 per hour

Position Overview

We are seeking a Customer Engagement Specialist who thrives in a structured service-oriented environment and is passionate about supporting individuals through program participation and eligibility processes. This role is instrumental in helping customers successfully navigate services from initial enrollment through benefit or service completion.

The ideal candidate demonstrates strong customer service acumen professional communication skills and the ability to manage multiple cases while maintaining detailed documentation and compliance standards.

Key Responsibilities

• Develop and maintain productive working relationships with customers monitor engagement and progress toward program goals.
• Meet with customers regularly to support achievement of program objectives and ensure continued eligibility.
• Conduct workshops and training sessions related to program services and requirements.
• Guide customers through multiple phases of the application and enrollment process including benefits and service award stages.
• Assist customers in accessing supportive services that facilitate program success including:
  • Educational or vocational training
  • Medical services
  • Childcare and transportation resources
  • Substance abuse or mental health services
  • Child support establishment
  • Legal or related support services
• Proactively follow up to ensure questions are resolved and needs are addressed.
• Collaborate with internal team members to troubleshoot and resolve participant concerns.
• Maintain accurate timely and compliant case notes documenting all customer interactions and activities.
• Share outreach and engagement insights with project staff.
• Identify and escalate barriers preventing customer engagement or program success.

Required Qualifications

• High School Diploma or equivalent
• Strong problem-solving abilities including the capacity to handle customer concerns calmly and follow established procedures
• Demonstrated customer service experience
• Basic computer proficiency including:
  • Microsoft Word
  • Excel
  • PowerPoint
  • Microsoft Teams
  • Email and general typing skills
• Ability to multitask and manage multiple customers or tasks simultaneously
• Professional demeanor and strong teamwork orientation

Preferred Qualifications

• Bilingual Spanish highly preferred

Additional Information

• Skills-based hiring enabled
• No qualification assessment required
• Subject to standard background screening requirements
• Company Category: Maximus Default Category
• Exclusion List Screening Requirement: Winter

Alternative Search Titles -Case Manager Assistant Program Support Specialist Customer Service Case Specialist Participant Engagement Coordinator Workforce Program Specialist Human Services Representative Community Services Case Worker Eligibility Support Specialist

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.