EC Supervisor
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
EC SupervisorJob Description
The E-commerce Supervisor is responsible for supporting the customer service and sales teams with various e-commerce tasks including order processing customer inquiries and promotional activities contributing to a positive customer experience and driving sales growth working under direct supervision. The role ensures product information on the e-commerce platform is accurate up-to-date and maintains accurate inventory levels through cycle counts and stock adjustments. The role provides feedback on customer preferences and concerns to management to improve product offerings. The role assists customers with product selection and order placement for a smooth purchasing experience.
Job Responsibility
- Supports the customer service and sales teams with various e-commerce tasks including order processing customer inquiries and promotional activities contributing to a positive customer experience and helping drive sales growth.
- Ensures the e-commerce platforms product information is accurate up-to-date and comprehensive by regularly reviewing and updating product descriptions specifications prices and availability.
- Adheres to established e-commerce policies and procedures ensuring accurate product information competitive pricing and efficient order processing working under direct supervision.
- Ensures accurate inventory levels by conducting regular cycle counts verifying stock quantities and making necessary adjustments to align with records preventing discrepancies and optimizing inventory management for smooth operations.
- Provides prompt and accurate responses to customer inquiries related to products orders shipping and returns ensuring customer satisfaction and loyalty by addressing their needs efficiently and professionally.
- Identifies opportunities for improvement in e-commerce processes and analyzes website traffic data to identify upsell and cross-sell opportunities that increase customer satisfaction and average order value.
- Assists customers with product selection and order placement ensuring a smooth purchasing experience by providing knowledgeable recommendations guiding them through the ordering process and facilitating efficient order processing for timely delivery.
- Provides comprehensive feedback to management on customer preferences and concerns by analyzing customer interactions surveys and sales data ensuring that insights are effectively communicated to enhance product offerings and improve overall customer satisfaction and experience.
Minimum Required Qualifications:
Education
High School Diploma/Vocational education OR Bachelors Degree in Business Administration Marketing E-Commerce or equivalent.
Work Experience
Minimum 1 year of experience in supporting Sales/E-Commerce teams or equivalent with High School Diploma/Vocational education OR no prior experience required with Bachelors
Preferred Skills
- E-Commerce Platform Management
- Administrative Support
- Purchase Order Management
- Customer Relationship Management (CRM)
- Sales Acumen
- Data Analysis & Interpretation
- KPI Monitoring and Reporting
- Recordkeeping
- Troubleshooting
- Process Optimization
- Customer Experience Design
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Required Experience:
Manager
Key Skills
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
