Salesforce Project Manager (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
SALESFORCE PROJECT MANAGER (HYBRID PORTO)
Portuguese company hires for hybrid position
Location: Porto
Only candidates already basedin Portugal will be considered
Work Model: Hybrid(2x/week in the office)
Language Requirements:Fluent English Native Portuguese
Seniority: Senior (5years)
Sector: Banking
Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success
Join a leading Automotive Tech environment and takeownership of CRM transformation projects driving the transition from MicrosoftDynamics 365 Service to Salesforce Service Cloud. If you thrive in Agileenvironments enjoy leading cross-functional global teams and havestrong expertise in CRM Service processes this opportunity is for you.
Your Mission
- Lead end-to-end CRM service projects (analysis implementation testing deployment hypercare)
- Coordinate global cross-functional teams ensuring scope timeline and quality
- Analyze current Microsoft Dynamics 365 Service processes and design target processes in Salesforce Service Cloud
- Translate business requirements into user stories & acceptance criteria
- Drive delivery using Agile methodologies (Scrum SAFe Kanban) via Azure DevOps
- Facilitate workshops manage stakeholders and ensure transparent communication
- Support UAT testing phases go-live readiness and change management compliance
- Maintain detailed documentation (process flows decision logs release notes)
What You Bring (5 Years Experience)
Functional Expertise
- Strong knowledge of CRM Service processes (case management SLAs ticketing knowledge management)
- Experience with Salesforce Service Cloud capabilities & service design
- Agile backlog management using Azure DevOps
- Experience with UAT defect management and testing coordination
- Ability to align Business IT and technical teams
- Proven experience guiding distributed teams through Agile adoption
- Knowledge of Agile metrics (velocity burndown WIP)
- Bonus: End-to-end workflow analysis in Microsoft Dynamics 365 Service
Technical Skills
- Hands-on with Azure DevOps
- Familiarity with Salesforce CRM configuration concepts
- Process modeling tools (BPMN flow diagrams)
- Basic understanding of APIs integrations and data migration workflows
- MS Office & Confluence proficiency
Soft Skills
- Strong communication & stakeholder management
- Analytical and solution-oriented mindset
- Leadership & mentoring skills
- Strategic vision & adaptability
- Passion for collaborative team success
Languages
- Fluent English (mandatory)
- Native Portuguese
Nice to Have Certifications
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
Keywords for CV
Salesforce Service Cloud CRM Service Processes MicrosoftDynamics 365 Service Agile Scrum SAFe Kanban Azure DevOps UAT CaseManagement SLA Management APIs Data Migration BPMN Stakeholder ManagementCross-Functional Leadership Automotive Tech
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Required Experience:
IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
