Facilities Manager

Location: London (Hybrid min 3 days in Office)
Salary: 40000 - 50000
Reports to: Head of Operations

is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. Thats why everything we do from workspace design to delivering a best-in-class personal service is designed to create happy working environments. We have shared workspaces across London Reading and Manchester; with 8000 members; and an amazing team of nearly 70 who share our ambition to redefine the workspace experience for the better.

About the Role

is at a pivotal moment in its growth. As we scale our portfolio raise our standards and invest intentionally in our spaces were looking for a Facilities Manager who will help shape the future of our Facilities function.

This role goes far beyond day-to-day maintenance. Youll set the direction for how how we invest in our buildings how we scale sustainably and how we partner with contractors suppliers and our Real Estate team to deliver spaces that are safe inspiring and commercially sound.

Youll own our Health & Safety approach end-to-end ensuring the safety and wellbeing of both our teams and members is always front of mind. Youll work closely with Real Estate on refurbishments and new space launches bringing a strong operational and cost-conscious lens from day one.

This is a key role in an ambitious business ideal for someone who wants ownership and influence setting the strategic standard for space quality and operational excellence across the portfolio ensuring consistency as we scale.

What Youll Be Responsible For

Facilities Operations

• Establish a clear data-led approach to space cleaning and facilities audits using insights to drive long-term investment decisions rather than short-term fixes.

• Own the end-to-end maintenance strategy evolving preventative maintenance programmes to reduce disruption downtime and recurring issues at portfolio level.

• Act as the senior escalation point for critical site issues leading decisive responses that protect member experience safety and commercial impact.

• Identify systemic facilities risks and recurring failure points prioritising permanent solutions that improve reliability and reduce total cost of ownership.

• Set the direction for our Facilities Helpdesk improving systems reporting and performance visibility to support faster resolution and better decision-making.

• Own the strategy and oversight of security infrastructure (CCTV access control) ensuring systems are compliant resilient and aligned to future growth.

• Build facilities capability within Membership Teams through clear frameworks coaching and accountability enabling strong on-site ownership without reliance on escalation.

• Provide senior out-of-hours escalation leadership for urgent facilities incidents ensuring calm proportionate and well-managed responses when required.

Compliance & Health & Safety

• Take full ownership of statutory compliance across the estate ensuring all buildings meet legal safety and regulatory requirements at all times.

• Set and maintain a robust compliance framework using audits and risk assessments to proactively identify gaps and drive corrective action.

• Own contractor safety governance including induction standards permit systems and ongoing compliance assurance.

• Act as the internal authority on Health & Safety legal and environmental compliance providing clear guidance and confident decision-making.

• Lead the design and delivery of fire safety and H&S training embedding practical understanding and accountability across teams.

• Own Business Continuity and Risk Management planning ensuring preparedness for incidents and operational resilience across the portfolio.

• Champion a culture where safety and wellbeing are non-negotiable balancing care for people with clear standards and accountability.

Supplier Budget & Project Management

• Set the strategic direction for facilities suppliers and contractors building a high-performing partner ecosystem that supports scale quality and value.

• Lead tendering and contract decisions ensuring commercial rigour transparency and strong long-term outcomes.

• Own facilities budgets making informed investment decisions that balance operational efficiency with member experience and asset longevity.

• Partner closely with the Real Estate team on refurbishments and new space launches shaping projects from feasibility through mobilisation with a strong operational lens.

• Continuously review supplier performance contract structures and delivery models to support consistency resilience and growth.

Sustainability & B Corp Commitment

• Play a key role in delivering commitments as a B Corp certified business ensuring our facilities strategy reflects our responsibility to people communities and the environment.

• Embed B Corp principles into facilities decision-making balancing cost quality risk and impact when investing in buildings suppliers and systems.

• Partner with Sustainability Operations and Real Estate to ensure refurbishments and new spaces align with B Corp standards long-term environmental performance and future regulatory requirements.

• Support data collection reporting and evidence required for B Corp certification and re-certification ensuring facilities contributes meaningfully and credibly.

• Challenge business as usual approaches by identifying smarter more responsible ways to operate our buildings without compromising member experience or commercial viability.

• Act as an advocate for responsible facilities management helping teams understand how everyday operational choices link to our wider purpose and impact as a business.

Your Skills

Skills Traits & Competencies

• Obsessed with high standards ensuring top-tier service quality.

• Solution-focused balancing efficiency and pragmatism in problem-solving.

• Excellent communicator engaging effectively with colleagues contractors and stakeholders.

• Hands-on and proactive while knowing when to delegate effectively.

• Independent decision-maker confident in taking ownership and accountability.

• Advocate for continuous improvements optimising systems and processes.

• Commercially minded ensuring smart budget management and operational efficiency.

• Skilled in facilities operations and project management with confidence in handling budgets and supplier contracts.

• Calm under pressure maintaining professionalism in challenging situations.

Experience Requirements

• Previous proven hands-on facilities management experience preferably in a scaling growth business.

• A qualification in health & safety (NEBOSH/IOSH) is desirable.

• Strong knowledge of legal and environmental legislation relating to buildings and facilities.

• Proven track record in contract and tender management.

• Experience in negotiating and procuring service contracts based on best practices is desirable.

• Demonstrated success in managing customer-facing environments to impeccable standards.

Why youll love

Work happiness is our passion and this starts with our own team. We offer a supportive working environment plenty of training and development opportunities competitive salary monthly wellness package team joy budget quarterly socials and more so you can work happier.

At were committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative creative and caring an equal opportunity employer. Everyone who applies to will be considered for employment without attention to race age ethnicity religion sexual orientation gender family or parental status or disability status. Ready to join the way Were excited to hear from you. Heres our Privacy Policy by applying for this job you accept how we will use your data.