Systems Administrator III (Remote)

Job Title: Systems Administrator -III (Remote)

Location: Madison WI

Duration: 03 Months with the potential to extend

Job Description:

Under the general review of the Section Chief/Unit Supervisor this position is responsible for the planning installation administration and support of technical resources for the enterprise server infrastructure. Enterprise server infrastructure includes server hardware operating system system management software data backup system software database management software applications storage and application development tools.

This position provides customer service and consulting support on a broad array of services and participates in projects from genesis through implementation and completion. The incumbent will frequently work on projects that require a strong understanding of customer service good communication skills and the ability to work within a team approach. The position also involves implementing and using many new technologies. The ability to function from an enterprise perspective and to work with technical staff DET management and other entities staff on

technical design and business issues is critical.

This position is accountable for the quality of service provided to state agencies and other partners.

Provide technical support for enterprise server infrastructure systems including server hardware software Operating Systems and services.

• Install test and implement enterprise server and backup/recovery platforms backup and recovery clients operating systems and other systems and application software. Operating systems include various versions of Microsoft Windows plus virtualization system software such as VMWare virtualization.
• Maintain installed enterprise server hardware operating system software virtualization system software and systems software packages on an ongoing basis to remain at recommended release levels for support and compliance and to maintain system stability. This would include implementing recommended patch levels and recommended security patches and security configuration settings.
• Use intermediate-level knowledge of enterprise server storage and software determination techniques to troubleshoot problems. Use available documentation and work with vendors or agency staff as needed for problem resolution.
• Maintain and communicate implementation schedules for the application of corrective hardware and software maintenance to resolve known problems and maintain overall server stability.
• Develop establish and maintain procedures for the proper use and support of enterprise server hardware and software.
• Provide oversight and direction to vendors providing server hardware and software management and other infrastructure services to ensure procedures are being followed and program goals are achieved.
• Work with Security to develop and implement sound security practices and policies that balance the need for security and compliance as well as accessibility of server systems.
• Monitor server storage and application utilization data and make recommendations to better utilize resources for optimal performance and cost-effectiveness.
• Maintain records of tuning changes using change management practices and their effect on total resource utilization.
• Maintain metrics and reporting to measure and evaluate shared IT infrastructure systems and usage.
• Participate in the development establishment and documentation of disaster recovery procedures.
• Participate in Disaster Recovery documentation creation modification and testing

Provide server-based shared infrastructure consulting support.

• Meet with agency customers to review and understand their requirements as they relate to the enterprise shared IT infrastructure systems.
• Evaluate agency needs and make recommendations regarding planned projects requiring enterprise shared IT infrastructure systems to enable customers to make the best use of the shared infrastructure to meet their program needs.
• Provide technical analysis and advice to agency customers to allow them to successfully plan for changes to enterprise shared IT infrastructure system configurations.
• Analyze agency service requests and develop detailed technical designs as needed and within standards to meet their objectives.
• Participate in statewide or enterprise task forces or committees working on shared enterprise IT infrastructure related issues.
• Meet with agency customers to understand their disaster recovery requirements and make recommendations to the DR recovery strategies.

Participate in complex IT projects to implement and maintain enterprise and agency specific server infrastructure and systems.

• Understand and follow divisional project management policies procedures and practices.
• Understand and follow enterprise information portfolio management policies procedures and practices.
• Coordinate project support tasks through other division or agency staff as assigned.
• Participate in project teams under the direction of a project manager as assigned.

Demonstrate strong customer service team communication and interpersonal skills.

• Communicate and respond to customer inquiries incidents and requests daily to ensure high levels of customer satisfaction.
• Develop project goals plans and solutions that are in line with team department and customer initiatives.
• Provide strategic and tactical assistance to transform teams in the development of performance metrics.
• Develop and maintain internal and external professional relationships that meet the organizations core values and proactively establish and maintain effective working team relationships with all customer and support areas.
• Maintain constant lines of written and oral communication with team members management and customers and keep appraised of status milestones and completion dates.

Knowledge Skills and Abilities

• Ability to deliver quality service and maintain positive working relationships with customers.
• Ability to function as a team member including the open sharing of information willingness to help wherever needed and an understanding that team and the organizations objectives supersede personal agendas.
• Ability to communicate clearly and effectively with both technical peers and less technical customers in person and via written media such as email reports and project charters.
• Knowledge of and ability to apply IT service delivery management best practices and procedures.
• Understanding of project management concepts and tools.
• Resourceful in identifying and obtaining information sources needed to perform duties effectively.
• Ability to learn quickly; synthesize complex information identify keep points and communicate results accurately and effectively.
• Knowledge that IT exists not for its own sake but for the business value it brings.
• Knowledge of and ability to perform technology and product research testing installation customization troubleshooting and support.
• Knowledge of server hardware and software infrastructure including installation administration and troubleshooting experience.
• Knowledge of remote server administration which included installation administration and troubleshooting experience.
• Knowledge of server systems such as blade centers storage devices and server operating systems such as Windows and Linux.
• Knowledge TCP/IP DNS DHCP WINS GPOs and other common network protocols.
• Knowledge of server systems software such as data warehousing document management workflow management imaging and GIS.
• Knowledge of server management concepts and software such as different monitoring tools in both on-prem and public cloud infrastructures.
• Knowledge of public cloud Infrastructure and Software as a service solutions as alternatives to on premise solutions.
• Knowledge of different virtualization products such as VMWare including installation administration and troubleshooting experience.
• Ability to provide advanced-level server infrastructure consulting to customers.
• Understand and follow published IT management policies and best practices in such areas as Service Delivery and Service Support.

Top Skills & Years of Experience:

• Windows Server Administration
• Windows patching and patch management tools
• Group Policy Object (GPO) configuration and administration
• Public cloud infrastructure administration
• Anti-Virus (AV) tools installation and end client management

Nice to Have (1 to 3 years for each):

• Commvault Administration / end client management
• Experience implementing MFA in Windows/VMWare platforms