IT Business Systems Analyst- IT Service Management

Job Title: IT Business Systems Analyst-IT Service Management
Job Location: Juno Beach Florida
Job Type: Long-term Contract

Position Overview

Were seeking a Knowledge Base Migration Specialist to support the hands-on migration of our knowledge base from its current platform to Confluence Cloud. This is a tactical execution-focused role requiring deep technical expertise in Confluence to ensure content and functionality transition smoothly. You will work directly with the Change and Knowledge Management Lead who is driving the overall migration strategy effort and design and collaborate closely with other team members throughout the migration process.

Key Responsibilities

• Execute migration tasks from current platform to Confluence Cloud ensuring content integrity and functionality
• Convert platform-specific elements (macros custom HTML widgets) to cloud-compatible solutions
• Build and refine page templates that maximize usability visual appeal and brand consistency
• Optimize page layouts and navigation structures for improved user experience
• Apply proficient understanding of taxonomy labels and information architecture to improve user experience
• Leverage Rovo to improve user access to information
• Test migrations and configurations before production deployment
• Implement out-of-the-box features in Confluence Cloud to replace or enhance current functionality
• Apply design best practices to create compelling user-friendly pages
• Collaborate with other team members to coordinate tasks share progress and ensure successful migration completion
• Document processes configurations and template standards for ongoing maintenance

Required Skills and Experience

• Extensive experience with Confluence Server and Cloud
• Proficiency in Confluence macros (both versions)
• Strong understanding of Confluence capabilities and limitations
• Solid understanding of HTML and CSS for custom page formatting and design
• Demonstrated ability to create and manage page templates for consistent branding and layout
• Strong eye for design and user experience with ability to create visually compelling and intuitive pages
• Problem-solving skills to address migration challenges and find creative cloud-based solutions
• Excellent organizational skills with ability to manage multiple tasks and priorities effectively
• Strong written and verbal communication skills
• Collaborative team player who contributes ideas to develop strong solutions while integrating feedback and perspectives from others
• Detail-oriented with commitment to quality and accuracy

Preferred Qualifications

• Familiarity with Confluence migration tools and processes
• Experience with out-of-the-box vs. apps plugins or add-ins to extend Confluence functionality
• Knowledge of accessibility standards and responsive design principles

Application Requirements

Please submit:

• Resume highlighting relevant Confluence experience
• Portfolio or samples of pages youve designed in Confluence
• Brief description of migration or design work youve completed