Front Desk Customer Service Representative

Webster, NY - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Were a rapidly growing award winning franchise that is not your typical company! We change lives. We help children reach their goals.

Benefits:

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Requirements:

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

Answers telephones responds to inquiries takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties. Supervises private party staff.
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area Snack Shack area changing areas restrooms and observation area.
Monitors Snack Shack area and provides guidance to Snack Shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature.
Provides occasional administrative support for management personnel including the General Manager and Assistant General Manager.
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word Excel and other software systems.

Certifications and licenses: Ellis CPR/AED and Ellis First Aid certifications required. (May be obtained within first 90 days of employment if applicant possesses the equivalent certifications from another nationally recognized training provider)

Work Environment: While performing this job the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Goldfish Swim School Webster is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see The information within this posting is not all-inclusive and may be subject to change.

Webster Swim Club LLC is an Equal Opportunity Employer.

All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee and not to Goldfish Swim School Corporate.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

Required Experience:

Unclear Seniority

Were a rapidly growing award winning franchise that is not your typical company! We change lives. We help children reach their goals.Benefits:Leadership rolesFlexible hoursGreat payValuable work experienceIncreased social opportunitiesFuture references/referralsRequirements:Ability to work with chil...

Were a rapidly growing award winning franchise that is not your typical company! We change lives. We help children reach their goals.

Benefits:

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Requirements:

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Duties and Responsibilities:

Answers telephones responds to inquiries takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties. Supervises private party staff.
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area Snack Shack area changing areas restrooms and observation area.
Monitors Snack Shack area and provides guidance to Snack Shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature.
Provides occasional administrative support for management personnel including the General Manager and Assistant General Manager.
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Fulfills other duties and responsibilities as assigned by the Employer.

Webster Swim Club LLC is an Equal Opportunity Employer.

Tropical Vibes & Impacting Lives!

Making Waves with Passion Purpose & Core Values!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Webster

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