Regional Account Director

Job Description

AMERegionalAccountDirector Work Dynamics

Asia Pacific

Position Title:Regional Account Director (AME)

Location:Hong Kong(Client Site)Scope:Facilities Management Engineering Workplace Experience and Small Works Projects

Position Summary

The AME (Asia and the Middle East) Account Director leads the operational delivery of Integrated Facilities Management (IFM) and Small Works Projects for the Clients Corporate Real Estate (CRE) portfolio.

Moving beyond traditional facilities management this role is the custodian of the Clients built environment responsible for operational resilience asset lifecycle preservation and the delivery of a premium workplace experience. The Account Director will serve as the primary operational partner ensuring strict adherence to risk frameworks (Cyber/OT) and driving the Clients ambitious ESG sustainability goals.

Critically this role acts as the Integrator managing the operational interlocks with the Clients other Tier 1 partners (Capital Projects and Portfolio Strategy) to ensure a seamless handover from strategy to execution and construction to operation.

Working Environment

The role is based inHong Kong requiring close collaboration with the Clients CRE Regional Leads. The portfolio covers AME.

Supervisory Responsibilities

The RADleads a high-performing regional team dedicated toFacilities Management (Hard & Soft Services)andSmall Works Project Management.

Direct reports include theRegional Operations Director (ROD) Regional Finance Director Regional HR Partner and Hub/Country Leads across the region. Through the ROD this role oversees:

• Regional EngineeringDirector:(Focus on Asset Lifecycle OT Network and CriticalEnvironments).

• Regional Workplace Experience Lead:(Focus on hospitality and front-of-house).

• Regional HSE & RiskLead:(Focus on Risk Acceptance andCompliance).

• Regional ESGLead:(Focus on Data Validation and InitiativeDelivery).

• Small Works ProjectDirector:(Focus on MAC Chums and minorrefurbishments).

Strategic Priorities & Governance (The Hot Topics)

The RAD is accountable for translating the Clients FM needs into an operational reality. The governance of this account is defined by the following strategic pillars:

1. Risk Management & OT Cyber Security

• Operational Risk & Acceptance:Champion a Risk Awareness culture. Ensure a robust process is in place foridentifyingoperational risks. Where risks cannot beimmediatelyremediated oversee the formalRisk Acceptanceprocess ensuring the Client is fully briefed on liability and mitigation steps.

• OT Network & Cyber Risk:Act as the primary guardian of the Building Management Systems (BMS) and Operational Technology (OT) networks. Collaborate with IT and Engineering to implement cyber-hygiene standards ensuring no vulnerabilities exist between physical building assets and the Clients digital network.

2. Asset Lifecycle & Engineering Excellence

• Lifecycle Strategy:Move away from break-fix to a data-drivenLifecycle Asset Replacement Strategy. Utilize asset data to predict failures and budget capital for replacements efficiently ensuring business continuity and asset value preservation.

3. ESG Integrity & Delivery

• Data Validation:Oversee the rigor of ESG data collection (energy water waste). Ensure all data flowing to the Client forexternal reportingis auditableaccurate and validated to investment-grade standards.

• Initiative Delivery:Drive the on-the-ground execution of sustainability initiatives (e.g. LED retrofits waste reduction programs) to meet net-zero targets.

4. Workplace Experience

• Curatea workplaceexperience that attracts talent. Ensure that soft services (cleaning reception food & beverage) are delivered with a hospitality mindsetutilizingdata to measure employee sentiment andutilization.

5. The Interlock (Partner Ecosystem)

• Manage the operational boundaries with other Tier 1 partners.

• Capital Projects Interlock:Ensure smooth Soft Landings and defect liability management when Capital Project partners hand over new builds to the FM team.

• Portfolio Strategy Interlock:Provide operational data (OpExcosts asset condition) to the Strategy partner to inform their decisions on lease renewals or disposals.

Role & Responsibilities

Leadership & Account Management

• Establishes the vision for safe compliant and efficient facility operations across AME.

• Serves as the single point of accountability for all FM and Small Project deliverables.

• Builds a resilient team culture focused on safety compliance and service excellence.

• Manages the P&L for the AME region specifically controllingOpExspendand Small WorksCapExbudgets.

Operational Excellence & Engineering

• Ensures 100% uptime for critical environments and business-critical infrastructure.

• Oversees the implementation of the Asset Replacement Strategy ensuring capital plans aresubmittedand defended during budget cycles.

• Drives regional consistency in Standard Operating Procedures (SOPs) particularlyregardingPermit to Work and High-Risk Activities.

Risk & Compliance

• Owns the accounts Risk Register. Facilitates theRisk Acceptanceworkflow ensuring senior Client stakeholders formally acknowledge risks that are not funded for remediation.

• Ensures strict adherence to the Clients Cyber Security protocolsregardingOT/IoT devices connected to the building network.

Projects (Small Works)

• Overseesthe delivery of Small Works (churn minor alterations end-of-life replacements) ensuring they are delivered on time within budget and with zero safety incidents.

• Ensures Small Works planning aligns with the broader Capital Projects roadmap managed by partners.

Client Partnership

• Conducts Quarterly Business Reviews (QBRs) focused on operational innovation cost savings and ESG progress.

• Acts as the trusted advisor on building performanceadvisingthe Client on where to invest to reduce carbon and operating costs.

Personal Skills &Expertise

Operational Strategist

• Ability to translate high-level ESG and Risk goals into daily operational checklists and engineering routines.

• Can step back from day-to-day fires to look at theLifecycleof theportfoliopredicting what needs replacing in 3 5 or 10 years.

Risk Acumen

• Deep understanding of the difference between Risk Mitigation and Risk Acceptance. Ability to articulate technical risks (e.g. this chiller will fail) into business impacts (e.g. the trading floor will go offline).

• Cyber-savvy; understands the convergence of IT and OT in modern buildings.

Ecosystem Collaborator

• No egoregardingscope; willing to collaborate transparently with Capital Project and Portfolio Strategy partners to ensure the Client wins.

• Strong diplomatic skills to manage grey areas between partner scopes (e.g. who pays for a defect fixed 13 months after construction).

Results Driven

• Obsessed with data integrity particularly forESGexternal reporting.

• Focuseson Total Cost of Ownership rather than just cheap vendor pricing.

Required Knowledge Skills and Abilities (KSA)

• Experience:Minimum 15 years experience in Corporate Real Estate with a specific focus onIntegrated Facilities ManagementEngineering Operations orTechnical Services.

• Technical Knowledge:Strong understanding of Critical Environments MEP infrastructure Asset Lifecycle Planning (ISO 55000 principles) and OT/BMS Systems.

• Risk & Cyber:Demonstratedexperience managing operational risk frameworks and understanding basic Cyber Security principles for building systems.

• ESG:Experience in managing ESG data validation processes for corporate sustainability reporting.

• Projects:Experience overseeing Small Works / Minor Projects portfolios.

• Leadership:Proven capability to lead large distributed teams across diverse Asian markets.

• Financial:Experience managing complex FMOpExbudgets and recovery models.