Call Centre Agent
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Company: IIQAF Group
Location: Sydney Australia
Industry: Hospital / Healthcare
Salary: AUD 75000 AUD 80000 per year
Job Type: Full-Time
Job Overview
IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service inbound and outbound calls patient support appointment scheduling and call handling in a medical environment.
This role is suitable for candidates searching for Call Centre jobs in Sydney Healthcare Call Centre roles Hospital Customer Service Representative positions or Medical Contact Centre jobs in Australia.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Assist patients with appointments enquiries and service information
- Provide accurate information regarding hospital services and procedures
- Log all calls and maintain detailed records in CRM systems
- Support patient coordination and follow-up communications
- Resolve complaints and ensure high levels of customer satisfaction
- Coordinate with medical and administrative departments
- Maintain confidentiality of patient information in compliance with Australian privacy regulations
- Meet performance targets and service quality standards
Requirements
- Previous experience in call centre customer service or healthcare support role
- Experience in hospital or medical contact centre preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and problem-solving ability
- Proficiency in CRM systems and Microsoft Office
- Ability to work in shifts if required
- Immediate availability preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
