National Administrator

Job Title: National Administrator

Location: National Support / Head Office

Reports To: NationalSales and TechnicalManager

1. Role Purpose

The National Administrator provideshighleveladministrative operational and coordination support across national offices. This role ensures smooth execution of national projects reporting compliance processes and communication between regional branches and head office. The position requires strong organisation skills attention to detail and the ability to manage multiple priorities in afastpacedenvironment.

1. Key Responsibilities

Administrative Support

• Provide comprehensive administrative support to the national management team.

• Prepare correspondence presentations minutes and reports asrequired.

• Maintain national filing documentation systems and recordkeeping protocols.

• Manage calendars appointments and national meeting schedules.

• ADHOC

Operational Coordination

• Coordinate activities between branches regional managers and national stakeholders.

• Assistwith national project rollout tracking progress and ensuring deadlines are met.

• Support operational reporting: daily weekly monthly andadhocreports.

• Maintain up-to-date national databases trackers and dashboards.

Communication & Liaison

• Act asa central pointof contact for national enquiries.

• Facilitate communication between head office and regional teams.

• Draft and distribute national memos announcements and communications.

Compliance & Governance

• Ensure national documentation aligns with internal policies and regulatory requirements.

• Assistin audit preparation and provide required supporting documentation.

• Track compliance submissions from regional offices and follow up on outstanding items.

Data & Reporting

• Compileaccuratereports for managementdecisionmaking.

• Analyse data trendsidentifygaps and raise concerns to national leadership.

• Maintain KPI dashboards and ensure branch submissions areaccurateand on time.

• WarDocuments.

• Standardisation of the WAR document format ensuring all data is pulled from the same approved reports and sources.

• Incorporation of Product KPI data into the WAR documents where possible to ensure consistency andaccuratereporting.

Meeting Coordination

• Schedule national meetings compile agendas attend and take detailed minutes.

• Follow up on action items and ensure deadlines are adhered to.

• Arrangelogistics(venues virtual links documentation catering ifrequired).

1. Requirements

Qualifications

• Matric / Grade 12 (essential).

• Diploma or certificate in Office Administration Business Administration or similar (advantageous).

Experience

• 35 years experience in an administrative or coordinator role.

• Experience working with national or multibranch environments (advantageous).

• Experience in the security/operations industry an advantage (can be added if needed).

Skills & Competencies

• Strong administrative and organisational skills.

• Excellent communication skills (written and verbal).

• High levelof accuracy and attention to detail.

• Proficient in MS Office (Excel Word Outlook PowerPoint).

• Ability to handle confidential information professionally.

• Strong problem-solving andtimemanagementabilities.

• Ability to work under pressure and meet deadlines.

• Professional and customer-focused approach.

1. Personal Attributes

• Proactive andself driven.

• Reliable and consistent.

• Strong interpersonal skills.

• Solution orientedmindset.

• Ability to work independently and as part of a national team.

1. Key Performance Indicators (KPIs)

• Accuracy and timeliness of reports and documentation.

• Compliance submissions completed andmaintained.

• Efficient coordination of national activities.

• Effective communication andfollowthroughon action items.

• High quality administrative support to leadership.