Service Request Management Analyst
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At GHD we dont just believe in the power of commitment we live and breathe it every day.
Thats why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. Well empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues clients and partners you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for
Were looking for a Service Request Management Analyst to join our IS Service Delivery Team Leader. This role will provide end user support by handling service requests as defined by the SRM team process standards.
Duties and responsibilities include but not limited to:
- Process all service requests and ensure IS operating standard processes and procedures are followed accurately and efficiently.
- Ensure that all service requests logged are tagged tracked and resolved at the earliest to minimize downtime.
- Fulfill service requests thru the proper approval process and ensure all service requests are resolved within the agreed SLA. Maintain a high level of client satisfaction when handling service requests.
- Escalate and coordinate outstanding service requests that require elevated access to relevant IS teams (Platform Systems EUC Enterprise Messaging IS SDG etc.).
- Proactively work with the team to identify improvements to existing processes or new processes the team can standardize
- Actively monitor and manage the SRM queue for service requests and account-related issues within their allocated shift
- Willingness to work flexible work hours
What you will bring to the team:
- Bachelors degree holder (Computer Science/Information Technology or equivalent)
- Customer service background/experience is an advantage but not required
- Fresh graduate of computer-related courses are welcome to apply
Work schedule:40 hours/week / shifting schedule
This job offer can be based in Makati Quezon City or Cebu City.
Our Hybrid Work Model:
Be part of the dynamic culture! Our workplace thrives on a hybrid model combining in-office collaboration and flexibility. Join us in office three days a week to contribute connect and excel in our vibrant environment.
Applicants must be a Filipino citizen or have the right to work in the Philippines.
#LI-JL1
#LI-Hybrid
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. We provide engineering, architecture, environmental, advisory, digital and construction services t ... View more
