Quality Analyst UK Financial Customer Service

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Start Date: 27-Mar

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule Restdays: Shifting schedules UK time

Educational Requirement:

Graduate of Bachelors Degree

Work Experience:

Minimum of 2 years work experience in US/UK banking operations and quality assurance in a call center or shared services environment
2 to 4 years of contact center experience in the banking industry
Basic understanding of quality methodologies like Six Sigma Lean Kaizen etc.
Excellent communication & feedback/coaching skills
Good to have: Exposure to US or UK banking industry

Start Date: 27-Mar Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule Restdays: Shifting schedules UK time Educational Requirement: Graduate of Bachelors Degree Work Experience: Minimum of 2 years work experience in...