Lead Assistant Manager Utilization Management

We Search Searchers Staffers Corp

Job Location:

Pasay - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role / Responsibilities

Serves as a content model expert and mentor to the team regarding practice standards quality of interventions problem resolution and critical thinking
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Assist new hires to ensure they become productive on the floor in the shortest possible time frame
Provide inputs on process and system to team members
Client interaction where required at the level of Supervisors
Ensure compliance with internal policies and procedures external regulations and information security standards

Job Responsibilities

Oversee and manage day-to-day operations to ensure all metrics are met revenues are maximized and team performance is monitored as per agreed KPIs
Communicate productivity expectations balance workload (e.g. daily team meetings to discuss new updates) monitor efficiency and initiate control measures to minimize workload variances over time
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable performance improvement
Ensure the team’s understanding and effective use of information system capabilities and functionality
Provide inputs on process and system to team members
Articulate performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
Ensure compliance with internal policies and procedures external regulations and information security standards
Establish an environment and work style that promotes teamwork cross-product integration and continuum of care thinking that results in strong performance

Qualifications

Ability to work in a continually challenging environment
Good written and verbal communication skills
Good leadership skills
Customer service oriented
Quality oriented
Empathy for effective on-the-job coaching and feedback
Understanding of end-to-end processes and appreciation of critical parameters
Registered Nurse with at least 1 year of clinical and/or UM experience
Ability to interpret assignments and understand department strategy
Adaptable and able to thrive in a fast-paced environment with strong attention to detail
Capacity to multi-task including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experience

Role / ResponsibilitiesServes as a content model expert and mentor to the team regarding practice standards quality of interventions problem resolution and critical thinkingMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsAssist new h...

Role / Responsibilities

Serves as a content model expert and mentor to the team regarding practice standards quality of interventions problem resolution and critical thinking
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Assist new hires to ensure they become productive on the floor in the shortest possible time frame
Provide inputs on process and system to team members
Client interaction where required at the level of Supervisors
Ensure compliance with internal policies and procedures external regulations and information security standards

Job Responsibilities

Oversee and manage day-to-day operations to ensure all metrics are met revenues are maximized and team performance is monitored as per agreed KPIs
Communicate productivity expectations balance workload (e.g. daily team meetings to discuss new updates) monitor efficiency and initiate control measures to minimize workload variances over time
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable performance improvement
Ensure the team’s understanding and effective use of information system capabilities and functionality
Provide inputs on process and system to team members
Articulate performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
Ensure compliance with internal policies and procedures external regulations and information security standards
Establish an environment and work style that promotes teamwork cross-product integration and continuum of care thinking that results in strong performance

Qualifications

Ability to work in a continually challenging environment
Good written and verbal communication skills
Good leadership skills
Customer service oriented
Quality oriented
Empathy for effective on-the-job coaching and feedback
Understanding of end-to-end processes and appreciation of critical parameters
Registered Nurse with at least 1 year of clinical and/or UM experience
Ability to interpret assignments and understand department strategy
Adaptable and able to thrive in a fast-paced environment with strong attention to detail
Capacity to multi-task including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experience