CUSTOMER SERVICE REPRESENTATIVE II (SR-11) [1 vacancy]
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Information
- Where great service meets a great round of golf!
Start your rewarding career with the City and County of Honolulu today!
Looking for a role that blends great customer service with the rhythm of the gameTheDepartment of Enterprise Services (DES)Golf Courses Division is seeking a Customer Service Representative II!Thisfull-time permanentrole located inKahuku involves registering golfers collecting fees regulating the speed of play and monitoring conduct on the course.
What You Will Do- Register and manage play flow by checking in golfers maintaining the waiting list assigning tee times and controlling the speed of play.
- Handle and reconcile payments by verifying golfer identification processing cash and credit transactions generating POS reports and preparing bank deposits.
- Issue and maintain golf ID cards by verifying residency updating records capturing photos and submitting required documentation.
- Provide customer service and resolve issues by answering inquiries explaining policies and rules and addressing patron complaints or disputes.
- Monitor course and parking areas to enforce rules maintain safety prevent vandalism and ensure proper golfer conduct.
- Assess course conditions and respond to incidents by coordinating closures determining cart access notifying authorities and preparing accident or incident reports.
- Perform other related duties as needed.
Special Working Conditions- The position is scheduled for five (5) days per week within a seven (7)-day operation that runs Sunday through Saturday from 5:00 a.m. to 6:00 p.m.
- Assigned workdays and hours will vary based on the location of the vacancy. Candidate(s) will be notified of their specific schedule during the interview.
- May be required to work evenings weekends and holidays.
- May float to various City municipal golf courses based on operational needs.
Enjoyexcellent employment benefitsincluding generous time off (up to 21 vacation days 21 sick leave days and holidays) comprehensive health coverage retirement plan career development and much more! View details about all our available benefits by clicking on the Benefits tab at the top of this posting or visiting today and take the first step toward a lasting career!
Additional Job Information
HIRING PROCESS:
|
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application you must be a citizen national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school.Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
- Two (2) years of clerical experience
- One (1) year of which must haveinvolved public contact work which required providing information answering questions and inquiries and explaining policies rules and regulations in person or by telephone.
Education Verification: Education information must be listed clearly on your application. If available please attach a legible electronic copy of your diploma official transcripts and/or applicable foreign credential evaluation to your application. As part of the hiring process you may be asked to furnish documentation to verify your education to move forward for further consideration.
Must be able to:
- Understand laws ordinances policies procedures rules regulations and terminology related to applicable City programs and services.
- Deal tactfully and effectively with customers.
- Listen to and interpret customer needs while demonstrating courtesy and patience.
- Appraise situations make appropriate decisions and resolve disputes as needed.
- Work cooperatively with other employees departments agencies and public or private organizations.
- Understand interpret and explain applicable laws ordinances policies procedures rules regulations and operational requirements.
- Input and retrieve data from computerized systems.
- Handle and account for money and other financial transactions accurately.
- Compare names and numbers quickly and accurately.
- Perform basic arithmetic calculations.
Examination Process
If you qualify for the position your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education experience and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
