Customer Engagement Executive (Outbound Service Call)

We are seeking a dynamic and customer-focused individual to join our team as Customer Engagement this role you will play a key part in ensuring a positive and professional customer experience by conducting outbound welcome calls and addressing customer needs with care.

Position Responsibilities:

• Conduct welcome check-in calls with customers to thank them for their policy purchase review the policy details ensure product suitability and provide administrative support.

• Carry out ad-hoc outreach calls as assigned.

• Perform ancillary tasks to complete the call cycle effectively.

• Deliver a positive and professional customer experience ensuring service excellence.

• Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.

• Support ad-hoc projects and administrative tasks as required.

Required Qualifications:

• 13 years of experience ideally in the insurance industry.

• Strong customer-centric personality and mindset.

• Pleasant and cheerful disposition.

• Exceptional interpersonal and communication skills with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.
  

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .