Customer Operations Administrator
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Operations Administrator Customer Success London Hybrid
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organisations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Were searching for a UK&I-based Customer Operations Administrator to join our Customer Operations team so that we can strengthen customer-facing operations improve internal coordination and enhance overall customer experience across the UK&I region. The Customer Operations Administrator will act as a central coordination point across onboarding communications events reporting and administrative support to help healthcare organisations gain maximum value from RLDatix solutions and ensure efficiency clarity and consistency in our customer-facing operations.
How Youll Spend Your Time
- Coordinating customer onboarding schedules documentation and internal alignment to ensure smooth and timely golives.
- Liaising with customers and internal teams in order to streamline support interactions and maintain highquality communications.
- Developing and maintaining training materials guides and documentation to support customer learning and engagement.
- Analysing customer usage satisfaction and feedback data in order to surface insights themes and clear reporting outputs.
- Organising logistics for meetings workshops and events to deliver wellrun sessions (venues travel agendas attendees followups).
What Kind of Things Were Most Interested in You Having
- Experience in administrative customer operations customer support or coordination roles engaging directly with customers.
- Proven success in managing stakeholder communications and event or workshop logistics with professionalism and clarity.
- Indepth knowledge on how to organise information create/maintain documentation and work with Excel to summarise data and trends.
- Ability to commute to our London office 2 days a week.
- Sincere interest in healthcare customer experience and operational excellence.
- A knack for working collaboratively within a fastmoving crossfunctional environment (Customer Success Services Support Sales Marketing Product).
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Key benefits include private health and group accident insurance an Employee Assistance Program (EAP) for confidential support and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by law.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
