Customer Journey Insights Analyst (x,f,m)

Welcome at DKB Code Factory.

aplacetostayyourself:

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aplacetostaycurious:

Join DKB Code Factory as a Customer Journey Insights this role you will build and own the analytical backbone of Customer Journey Management by connecting customer perception behavioral data and business performance into one coherent cause-and-effect logic.
You will translate customer experience signals into economic impact and define where the organization should act next. This is not a reporting function. It is a strategic analytics role at the intersection of data product and business steering. Your work will directly influence prioritization investment decisions and long-term customer value creation.

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yourresponsibilities:

• Design and implement a three-layer Journey KPI framework covering customer perception customer behavior and business impact.
• Connect priority journeys to relevant data sources across survey tools behavioral analytics BI systems and operational data.
• Define KPI ownership baseline values and performance benchmarks for managed journeys.
• Identify value leakage and quantify the economic upside of closing experience gaps.
• Conduct driver and root cause analyses combining perception behavioral and financial data.
• Translate analytical findings into clear economic trade-offs and prioritized improvement levers.
• Establish recurring journey performance reporting with hypothesis-driven insights.
• Design testing and experimentation frameworks to measure true incremental impact of strategic initiatives.
• Integrate journey KPIs and impact logic into management-level steering and decision processes.

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followingqualificationswouldbeinlinewithourdesiredprofileforthisposition:

• You have several years of experience in Customer Analytics Growth Analytics Performance Management or Strategy.
• You have strong quantitative and analytical capabilities with advanced SQL skills.
• You are experienced connecting survey data behavioral analytics and business KPIs into integrated performance models.
• You have experience designing and operationalizing KPI frameworks or steering logics.
• You have a strong hypothesis-driven mindset with experience in driver or impact analysis.
• You are able to translate complex analytical relationships into clear business narratives.
• You are comfortable working hands-on with data across multiple systems and collaborating closely with Data and BI teams.
• You are a strategic thinker combined with a strong focus on measurable business impact.
• With excellent English and solid German skills you confidently present to and align diverse stakeholders
• Bonus: Experience in financial services or other regulated industries.
• You are passionate about your work but also know how to enjoy your free time!

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