Customer Success Manager – (fmx)

We are looking for a Customer Success Manager who takes real ownership loves building long-term relationships and wants to be part of the reason our zero-churn record stays intact.

In this role you will be the key driver of customer happiness from the moment a new retailer signs all the way through their long-term growth with .

The essence of your role:

• You lead the rollout for every new customer from contract signature to full go-live.
• You own the regular KPI reviews proactive check-ins and make sure customers always get value from a product that keeps evolving. Zero churn is our baseline and your job is to keep it that way.
• Our product evolves fast. You make sure customers are always getting maximum value from every update and new feature acting as a genuine partner rather than just a support contact.
• You are on the front line. The customer insights you gather directly shape our product roadmap.

Qualifications :

This is what you need to succeed:

• 2 years in account management or customer success ideally in e-commerce logistics or SaaS
• C2-level German and fluent English as you will be managing relationships with DACH-based retailers
• A comfortable relationship with data and business analytics; experience with tools like Looker is a plus
• You treat every customer relationship as your own and take pride in keeping them happy and growing

Additional Information :

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month a corporate benefits platform and German & English language courses.

Mission Zero: Climate-neutral and long-term impact. With our green initiatives we are reaching climate neutrality for ourselves and hopefully were inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration open doors and a no-fuss results focus and we are successful with our data-driven and efficient working approach. We like to celebrate and come together and we strive for a workplace buzzing with energy and camaraderie highlighted by regular team events and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender identity age or disability.

If you meet the above qualifications and are excited about the opportunity to join our team we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!

Remote Work :

No

Employment Type :

Full-time