Public Service Aide Assistant to Professionals (Front Desk) Real Estate Division (9920)

Appointment Type: Temporary Exempt (TEX) Part Time; limited to 1040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months. 

Position Description:

The Public Service Aide in the Real Estate Division is a vital member of the Administrative Front Desk team. The Public Service Aide will assist with front desk operations at the Real Estate Division at City Hall by answering phones responding to inquiries and walk-ins supporting correspondence and announcements performing other clerical duties assisting with City Hall tours and interacting as needed with City officials the Mayors Office Special Events and other City Hall events.

ESSENTIAL FUNCTIONS:

• Answer and direct phone calls for the Real Estate/City Hall front desk. 
• Respond to inquiries via phone email and in-person walk-ins.
• Provide front desk support including greeting visitors and assisting with general information.
• Assist with correspondence and announcements ensuring timely communication.
• Perform clerical duties such as filing data entry and document preparation.
• Support City Hall tours including scheduling and guiding visitors as needed.
• Maintain professionalism and excellent customer service in all interactions.
• Assists with administration of the City Hall Vehicle Pool program; drives vehicles to and from locations for repair and cleaning; walks to and from Civic Center Garage to assess vehicles as necessary; assists pool users on a daily basis; files scans and copies pool records and training materials.
• Manages Lost and Found.
• Assists with inputting workorders into Computerized Maintenance Management System

Qualifications :

Minimum Qualifications:

Possess an Associates Degree from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units

Desirable Qualifications:

• Excellent communication skills both verbal and written.
• Strong interpersonal skills friendly professional demeanor with the ability to interact effectively with diverse individuals.
• Organizational skills ability to manage multiple tasks prioritize and maintain a tidy workspace.
• Attention to detail accuracy in data entry scheduling and handling documentation.
• Multitasking able to manage front desk responsibilities while assisting with other administrative tasks.
• Technical proficiency experience with Microsoft Office Suite (Word Excel Outlook) scheduling software and databases.

Additional Information :

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.

Note: Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores. Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Additional Information

Selection Procedure/Examination Requirements
The selection process will include evaluation of applications in relation to minimum qualifications. Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates qualifications. Only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at or if hearing impaired at (TTY).

Supplemental Questionnaire (Qualifying):

All candidates must complete a supplemental questionnaire as part of the employment application. Please see this link to submit the supplemental questionnaire:

supplemental questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications and will not be scored. All work experience education training and other information provided should also be included in the work history and/or education sections of your application and is subject to verification.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No